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- Tasks: Join us as a Planning Coordinator, optimising engineer workloads and enhancing customer experiences.
- Company: Work for a top UK employer with over 100 years of excellence in white goods manufacturing.
- Benefits: Enjoy up to 30 days annual leave, pension contributions, and discounts on company products.
- Why this job: Be part of a supportive team with full training, career progression, and a fun work culture.
- Qualifications: Previous experience in a fast-paced, customer-focused environment is essential; strong communication skills required.
- Other info: Flexible working hours with occasional Saturday shifts; applications close on 29th August 2025.
The predicted salary is between 19700 - 26000 £ per year.
We are the internal recruitment partner for our client; a market leading white goods manufacturer voted a UK Top Employer for the last 6 years and established for over 100 years.
We are presenting an exciting opportunity for a Planner to join the team based in Peterborough.
If you are looking to work for a well-known brand with a supportive team that offers full training and development opportunities, then we want to hear from you!
Responsibilities:
- Optimise field engineers’ working areas to ensure service levels of 3–3.5 days.
- Handle inbound calls and emails to support efficient field operations and a positive customer experience.
- Maintain optimal engineer coverage across all regions and skillsets.
- Forward-plan engineer workloads to reduce travel and unallocated time.
- Identify causes of under-utilisation or service delays; suggest improvements.
- Balance workloads between employed and contractor engineers.
- Reallocate appointments when needed to maintain customer trust.
- Professionally handle FSE and internal communications.
- Resolve escalations within SLA and implement preventative measures.
- Collaborate with area planners and supervisors to drive regional success.
- Previous experience within a fast paced, customer focused environment
- Excellent written and verbal communication skills
- Highly organised with strong attention to detail
- Ability to think on your feet and resolve queries
- Flexible and adaptable to changing situations
- Ability to work well in a team and independently
- Good IT skills
- A salary of £23,492 per annum
- Working hours (alternates weekly): Mon-Thu 07:30-16:00, Fri 07:30-15:30 / Mon-Thu 08:30-17:00, Fri 08:30-16:30 and 1 in 7 Saturdays 08:00-12:15
- Up to 30 days annual leave plus bank holidays
- Pension – Up to 5% matched employer contributions
- Free onsite parking
- Team social events and fun days
- Staff, family, and friends discount available on company products
- Excellent career progression opportunities
Closing date for applications will be on the 29th August 2025.
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Planning Coordinator employer: Vero HR Ltd
Contact Detail:
Vero HR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Coordinator
✨Tip Number 1
Familiarise yourself with the specific tools and software commonly used in planning coordination. Being able to demonstrate your proficiency in these during the interview can set you apart from other candidates.
✨Tip Number 2
Research the company’s values and culture, especially their commitment to customer service and teamwork. Be prepared to discuss how your personal values align with theirs during your conversations with the team.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the role and the company culture, which can help you tailor your approach.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving skills and ability to handle customer queries effectively. This will help you illustrate your fit for the fast-paced environment they are looking for.
We think you need these skills to ace Planning Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in planning and coordination. Emphasise your organisational skills and any previous roles in customer-focused environments, as these are crucial for the Planning Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific responsibilities from the job description, such as optimising engineer workloads and handling communications, to demonstrate your understanding of the position.
Highlight Relevant Skills: In your application, clearly outline your written and verbal communication skills, attention to detail, and ability to adapt to changing situations. These traits are essential for success in this role and should be evident in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key attributes for a Planning Coordinator.
How to prepare for a job interview at Vero HR Ltd
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and recent achievements. Understanding their position as a market leader in white goods will help you align your answers with their goals.
✨Showcase Your Communication Skills
As a Planning Coordinator, excellent written and verbal communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in fast-paced environments.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified issues and implemented solutions. This role requires quick thinking and adaptability, so highlight your ability to resolve queries efficiently.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful inquiries about team dynamics, training opportunities, and how success is measured in this role to show your genuine interest.
