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For Companies At a Glance
- Tasks: Support customers in arrears with empathy while managing accounts and collecting overdue payments.
- Company: Join Manx Collections, a reputable financial services provider with a friendly team culture.
- Benefits: Earn up to £30,000, enjoy 25 days leave, and access a bonus scheme and pension contributions.
- Why this job: Make a real difference in customers' lives while growing your career in a supportive environment.
- Qualifications: Experience in collections, strong communication skills, and a proactive, team-oriented attitude.
- Other info: Office-based role in Basingstoke with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
About the opportunity
We are working as the internal recruitment partner for our client, Manx Collections, a reputable financial services provider known for delivering responsible lending and excellent customer support. Due to continued growth, we are seeking an experienced Credit Controller/Collections Officer to join their friendly and close-knit team. You’ll play a key role in supporting customers who have fallen into arrears, working with empathy and professionalism to achieve the best possible outcomes for both the customer and the business. This is a fantastic opportunity for someone with solid collections experience who enjoys working in a collaborative, supportive office environment.
Responsibilities
- Contact customers via telephone, email, letter, and text to collect overdue payments in line with company policies and FCA regulations.
- Manage a portfolio of customer accounts, reducing delinquency and aiming to return accounts to up-to-date status.
- Gather and verify customer information, updating CRM systems accurately.
- Liaise with legal advisors, recovery agents, and bailiffs to support asset recovery when required.
- Issue reminders, notices, and assist with summons documentation.
- Maintain up-to-date and accurate records across all systems and reports.
- Adhere to the Treating Customers Fairly (TCF) and Consumer Duty principles, ensuring every customer receives a fair outcome.
- Provide exceptional customer service with compassion and professionalism, especially for vulnerable customers.
- Support the wider team with general administration and reporting duties.
The successful candidate will be able to demonstrate the following
- Previous experience in a collections or arrears management role (essential).
- Experience gained within financial services, lending, or asset-based finance (preferred).
- A calm, empathetic, and customer‑focused approach to debt resolution.
- Strong negotiation and communication skills, both verbal and written.
- Excellent organisational and time‑management abilities.
- Strong IT literacy, including CRM and Microsoft Office.
- A proactive and team‑oriented attitude – ready to support colleagues and get stuck in.
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English.
In return we are offering
- A salary up to £30,000 per annum.
- Office-based role in Basingstoke, Monday to Friday, 9:00am – 5:00pm (35 hours per week).
- Friendly, collaborative team culture with a supportive management approach.
- 25 days’ annual leave plus bank holidays.
- Opportunities for growth within a well-established and expanding financial services organisation.
- Discretionary bonus scheme.
- Death in service – 4x annual salary.
- Pension contributions 4% employer, 5% employee.
- Employee Assistance Programme.
- Various wellbeing and social events throughout the year.
Interested? Then APPLY now for immediate consideration.
Credit Controller in Basingstoke employer: Vero HR Ltd
Contact Detail:
Vero HR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who might know about opportunities at Manx Collections. A friendly chat can sometimes lead to a referral, which is often the golden ticket to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer service and debt resolution. This will help you tailor your responses and show that you're not just another candidate, but someone who truly aligns with their mission.
✨Tip Number 3
Practice your communication skills! As a Credit Controller, you'll need to demonstrate strong negotiation abilities. Role-play common scenarios with a friend or family member to build confidence and refine your approach to handling difficult conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s get the ball rolling!
We think you need these skills to ace Credit Controller in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your collections experience and any relevant financial services background to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about the Credit Controller position. Share specific examples of how you've successfully managed customer accounts and resolved arrears, showcasing your empathetic approach.
Showcase Your Communication Skills: Since strong communication is key in this role, ensure your written application is clear and professional. Use proper grammar and structure to demonstrate your attention to detail and ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Vero HR Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of credit control and collections. Familiarise yourself with the FCA regulations and the principles of Treating Customers Fairly (TCF). This will show that you're not just a candidate but someone who understands the industry.
✨Show Empathy
Since the role involves dealing with customers in arrears, it's crucial to demonstrate your empathetic approach during the interview. Share examples from your past experiences where you've successfully resolved issues while maintaining a compassionate attitude. This will highlight your suitability for the role.
✨Be Organised
Prepare a list of questions to ask about the company culture and team dynamics. This shows that you're proactive and genuinely interested in how you can fit into their close-knit team. Plus, it gives you a chance to assess if this is the right environment for you.
✨Practice Your Communication Skills
Strong communication is key in this role. During the interview, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your negotiation skills and ensure you come across as professional and approachable.
