Vero HR Limited partners with a UK-based SaaS business to lead its customer support function and shape the customer experience across the business. The role is hands-on and requires people leadership, process improvement, and the ability to translate technical detail into practical customer solutions.
You'll own the operations, mentor a frontline team, manage escalations, and collaborate with engineering and sales to drive service excellence and automation where appropriate.
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Customer Support Manager — Lead Service Excellence in SaaS in Milton Keynes employer: Vero HR Limited
Vero HR Limited is an exceptional employer located in the vibrant Canary Wharf, offering a dynamic work culture that fosters growth and innovation. With a strong emphasis on ongoing training and mentorship, employees are empowered to excel in their roles while enjoying the benefits of generous uncapped commissions and clear pathways for long-term career advancement. Joining our team means being part of a high-performance environment where your contributions are valued and rewarded.
