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- Tasks: Deliver exceptional customer service and manage day-to-day transactions.
- Company: Join Vernon Building Society, a historic and growing organisation in Greater Manchester.
- Benefits: Enjoy a competitive salary, generous holiday, and a range of employee perks.
- Why this job: Make a real difference in customers' lives while building your career.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Friendly work environment with opportunities for personal and professional growth.
The predicted salary is between 21800 - 30300 £ per year.
Based in the Stockport area, this is a full-time 12-month fixed-term contract position with a salary of £25,353 per annum (Real Living Wage) plus a full range of employee benefits.
It’s an exciting time to join Vernon Building Society. Founded in 1924, we have a lot of history; however, over the past three years, we have undergone significant investment and change. We are set up for success and growth. Now we are looking for talent for us to invest in, to help with the next phase of our story and beyond.
Our vision is to be the preferred choice building society in Greater Manchester and Cheshire by helping Members grow their savings and buy their own home. Building a better future, together.
The Role:
Our people are important to us (both customers and employees). We pride ourselves on delivering a high level of personal customer service, and our colleagues regularly impress our customers by going the extra mile. The Society is a friendly and supportive place to work with opportunities to progress.
You will deal directly with our most valued asset - our customers. The responsibilities will include (but are not limited to):
- Processing of day-to-day transactions
- Opening and closing of accounts
- Balancing tills
- Document administration
- Promotion of the Society's products and services
Most importantly, you will be responsible for creating a happy customer experience.
Desirable Skills and Experience:
- A good team player with a high level of numeracy and literacy, and great communication skills
- Energetic and enthusiastic, with a proactive approach to delivering outstanding customer service and promotional opportunities
- Good attention to detail, ensuring that we operate accurately, efficiently, and compliantly
If you feel you can make a difference to our branch network, then we would like to hear from you.
Package:
- £25,353 per annum, pro rata for part-time
- Pension scheme (7.5% employer contributions rising to 10% after 2 years)
- Salary exchange for pensions arrangement
- 4 x salary death in service benefit
- 25 days holiday (plus statutory bank holidays) pro rata for part-time, increasing to 27 after 2 years
- Health Cash-Plan
- Employee Assistance Programme
- Cycle to work scheme
- Birthday day off
- Retail discounts package
- Volunteering days in the community
- Corporate clothing
If you want to work with an employer that cares about their customers, local community, and employees, and have a passion to succeed, then click Apply. The closing date for applications is Friday, 17th April 2026. The Society reserves the right to close the receipt of applications earlier in anticipation of large application volumes.
We are committed to promoting equal opportunities in employment. Any applicant will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
Customer Service Adviser in Stockport employer: Vernon Building Society
Contact Detail:
Vernon Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Stockport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vernon Building Society. Understand their values, mission, and recent changes. This will help you tailor your answers and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your enthusiasm for helping others. Remember, they want to see your personality shine!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Adviser in Stockport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Adviser role. Highlight your relevant skills and experiences that align with what we’re looking for, like your communication skills and customer service experience.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vernon Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Vernon Building Society. Understand their history, values, and recent changes. This will not only show your interest but also help you align your answers with their vision of being the preferred choice in Greater Manchester and Cheshire.
✨Showcase Your Customer Service Skills
As a Customer Service Adviser, your ability to create a happy customer experience is key. Prepare examples from your past experiences where you went the extra mile for a customer. Highlight your communication skills and how you handle challenging situations with a positive attitude.
✨Demonstrate Team Spirit
Vernon Building Society values teamwork, so be ready to discuss how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal or improve customer service. This will show that you’re a good fit for their friendly and supportive workplace.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for progression within the company. This not only shows your enthusiasm but also helps you gauge if this is the right place for you to grow your career.