At a Glance
- Tasks: Manage customer communications and troubleshoot technical issues in a fast-paced data centre.
- Company: Join a dynamic, innovative, and inclusive private equity-backed company.
- Benefits: Competitive pay, flexible shifts, and opportunities for overtime.
- Other info: Fully on-site role with a rotating shift pattern and no on-call requirements.
- Why this job: Be part of a talented international team and make a real impact.
- Qualifications: 3 years in technical support with strong networking and troubleshooting skills.
The predicted salary is between 35000 - 45000 £ per year.
Key Responsibilities
- Manage customer communications, projects, and service requests, ensuring timely updates, accurate delivery, and a high level of customer satisfaction.
- Troubleshoot and resolve customer issues relating to network connectivity, server hardware, operating systems, software applications, and other data centre infrastructure.
- Act as an escalation point for complex technical issues, working collaboratively with internal teams to identify and resolve problems efficiently.
- Support internal IT operations, including hardware deployments, Microsoft 365 administration, user support, and general helpdesk activities.
- Install and manage cross connects and cabling infrastructure on behalf of customers and network providers, ensuring accurate records and adherence to data centre standards.
- Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and operational procedures within the ticketing system and knowledge base.
- Perform routine data centre maintenance tasks, including equipment installations, upgrades, cabling, rack management, and hardware replacements.
- Conduct regular infrastructure audits and maintain inventory records for equipment, racks, cabling, and power distribution units (PDUs).
- Monitor support trends and identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
- Ensure compliance with company security policies, operational procedures, and industry best practices.
- Stay informed on emerging technologies and developments within data centre operations and technical support.
- Contribute positively to team culture through collaboration, knowledge sharing, and a customer-first approach.
Skills & Experience
- Minimum 3 years' experience in a technical support or data centre support role.
- Strong understanding of networking concepts, server hardware, Windows and Linux operating systems, and virtualisation technologies.
- Experience troubleshooting hardware, software, and connectivity issues within a production environment.
- Familiarity with ticketing systems, monitoring platforms, and remote support tools.
- Experience supporting Microsoft 365 environments is desirable.
- Strong communication skills with the ability to engage professionally with customers and stakeholders at all levels.
- Ability to manage priorities effectively and work calmly under pressure in a fast-paced environment.
- Proven ability to meet SLAs and deliver excellent customer service.
- Strong analytical and problem-solving skills with attention to detail.
Certifications (Desirable)
- CompTIA A+
- CompTIA Network+
- Microsoft certifications (MCSA or equivalent)
- Other relevant infrastructure or networking certifications
Working Pattern & Location
This is a fully on-site role based at our data centre in Farringdon, London. Shift pattern: 4 on, 4 off, rotating between day shifts (07:00–19:00) and night shifts (19:00–07:00). There is no on-call requirement outside of rostered shifts. Overtime opportunities are available on a voluntary basis to cover colleagues, subject to mutual agreement.
What We Offer
- Opportunity to be part of a fast-growing, private equity-backed company.
- A dynamic, innovative, and inclusive working environment.
- Competitive compensation and benefits package.
- The chance to work with a talented and ambitious international team.
Customer Support Technician in London employer: Verne
Join our dynamic team at the London Data Center as a Customer Support Technician, where you'll thrive in a fast-paced, innovative environment that values collaboration and customer satisfaction. We offer competitive compensation, a supportive work culture, and ample opportunities for professional growth, all while being part of a talented international team dedicated to excellence in technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at companies you're interested in. You never know who might help you land that Customer Support Technician role!
✨Tip Number 2
Prepare for interviews by practising common technical questions related to networking and server hardware. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format. The more you practise, the more confident you'll feel when it’s your turn!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex technical issues in the past. This will demonstrate your ability to handle the challenges of a Customer Support Technician and highlight your analytical skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. So, go ahead and submit your application today!
We think you need these skills to ace Customer Support Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support and data centre operations. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Verne
✨Know Your Tech Inside Out
Make sure you brush up on your networking concepts, server hardware, and operating systems. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is all about customer satisfaction, prepare examples of how you've successfully managed customer communications and resolved issues. Highlight your ability to stay calm under pressure and meet SLAs, as these are key to impressing the interviewers.
✨Familiarise Yourself with the Company
Do a bit of homework on the company’s culture and values. Understanding their approach to customer support and data centre operations will help you align your answers with what they’re looking for, making you a more appealing candidate.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the technologies they use, and opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
