At a Glance
- Tasks: Manage customer support, troubleshoot issues, and maintain data centre operations.
- Company: Join a fast-growing, innovative tech company in London.
- Benefits: Competitive pay, inclusive culture, and opportunities for overtime.
- Other info: Enjoy a rotating shift pattern with no on-call requirements.
- Why this job: Be part of a dynamic team and enhance your technical skills.
- Qualifications: 3 years in technical support, strong networking and troubleshooting skills.
The predicted salary is between 35000 - 45000 £ per year.
Key Responsibilities
- Manage customer communications, projects, and service requests, ensuring timely updates, accurate delivery, and a high level of customer satisfaction.
- Troubleshoot and resolve customer issues relating to network connectivity, server hardware, operating systems, software applications, and other data centre infrastructure.
- Act as an escalation point for complex technical issues, working collaboratively with internal teams to identify and resolve problems efficiently.
- Support internal IT operations, including hardware deployments, Microsoft 365 administration, user support, and general helpdesk activities.
- Install and manage cross connects and cabling infrastructure on behalf of customers and network providers, ensuring accurate records and adherence to data centre standards.
- Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and operational procedures within the ticketing system and knowledge base.
- Perform routine data centre maintenance tasks, including equipment installations, upgrades, cabling, rack management, and hardware replacements.
- Conduct regular infrastructure audits and maintain inventory records for equipment, racks, cabling, and power distribution units (PDUs).
- Monitor support trends and identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
- Ensure compliance with company security policies, operational procedures, and industry best practices.
- Stay informed on emerging technologies and developments within data centre operations and technical support.
- Contribute positively to team culture through collaboration, knowledge sharing, and a customer-first approach.
Skills & Experience
- Minimum 3 years' experience in a technical support or data centre support role.
- Strong understanding of networking concepts, server hardware, Windows and Linux operating systems, and virtualisation technologies.
- Experience troubleshooting hardware, software, and connectivity issues within a production environment.
- Familiarity with ticketing systems, monitoring platforms, and remote support tools.
- Experience supporting Microsoft 365 environments is desirable.
- Strong communication skills with the ability to engage professionally with customers and stakeholders at all levels.
- Ability to manage priorities effectively and work calmly under pressure in a fast-paced environment.
- Proven ability to meet SLAs and deliver excellent customer service.
- Strong analytical and problem-solving skills with attention to detail.
Certifications (Desirable)
- CompTIA A+
- CompTIA Network+
- Microsoft certifications (MCSA or equivalent)
- Other relevant infrastructure or networking certifications
Working Pattern & Location
This is a fully on-site role based at our data centre in Farringdon, London. Shift pattern: 4 on, 4 off, rotating between day shifts (07:00–19:00) and night shifts (19:00–07:00). There is no on-call requirement outside of rostered shifts. Overtime opportunities are available on a voluntary basis to cover colleagues, subject to mutual agreement.
What We Offer
- Opportunity to be part of a fast-growing, private equity-backed company.
- A dynamic, innovative, and inclusive working environment.
- Competitive compensation and benefits package.
- The chance to work with a talented and ambitious international team.
Data Center Support Technician employer: Verne
Join our dynamic and innovative team at our Farringdon data centre, where we prioritise a collaborative work culture and a customer-first approach. As a Data Center Support Technician, you'll benefit from competitive compensation, opportunities for overtime, and the chance to grow within a fast-paced, private equity-backed company that values inclusivity and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Data Center Support Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect Data Center Support Technician role.
✨Tip Number 2
Prepare for those interviews like it’s game day! Research common technical questions related to networking, server hardware, and operating systems. Practise your answers and be ready to showcase your problem-solving skills with real-life examples.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Data Center Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support and data centre roles. Use keywords from the job description to show we’re looking for someone who understands networking, server hardware, and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've tackled complex technical issues and improved customer satisfaction. We want to see your personality and passion for the role!
Show Off Your Skills:Don’t forget to mention any relevant certifications like CompTIA A+ or Microsoft certifications. These can really set you apart and show us you’re serious about your professional development.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Verne
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking concepts, server hardware, and operating systems like Windows and Linux. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your ability to communicate effectively and manage customer expectations. Think about times when you turned a negative situation into a positive outcome for a customer.
✨Familiarise Yourself with the Company
Research the company’s values, culture, and recent developments in data centre operations. This will not only help you tailor your answers but also demonstrate your genuine interest in the role and the organisation.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about team dynamics, opportunities for professional development, or how they measure success in the role. It shows you're engaged and thinking about your future with them.
