At a Glance
- Tasks: Provide top-notch IT support and resolve issues for a dynamic team.
- Company: Join Vernacare, a leader in innovative healthcare solutions.
- Benefits: Enjoy 25 days annual leave, life insurance, and mental health support.
- Other info: Opportunities for training and career growth in a collaborative environment.
- Why this job: Make a real impact in IT while supporting patient dignity worldwide.
- Qualifications: Experience with Microsoft technologies and excellent customer service skills.
The predicted salary is between 33750 - 41250 £ per year.
Location: Worksop, UK (with occasional travel to other company offices)
Division: VCI Ltd
Reports to: IT Service Desk Manager
About Vernacare
At Vernacare, we deliver innovative healthcare solutions that protect patient dignity and support professionals worldwide. Our commitment to sustainability and excellence drives everything we do. Join us and be part of a team that values collaboration, continuous improvement, and exceptional customer service.
The Role
We are looking for an IT Service Desk Engineer to join our dynamic team at our Worksop facility. This is a front-line role providing IT support across the business, ensuring the day-to-day effectiveness of IT services and meeting SLA targets. You’ll work closely with colleagues and managers to deliver high-quality IT support both on-site and remotely.
Key Responsibilities:
- Deliver excellent customer service via phone, email, and in person
- Respond to and resolve incidents and service requests within SLA targets
- Take ownership of user issues and ensure proactive communication
- Support Microsoft technologies including Windows 10/11, Microsoft 365, Teams, SharePoint Online, and Intune
- Assist with Active Directory and Azure AD queries
- Manage onboarding processes for new starters and IT housekeeping tasks
- Document solutions and contribute to process improvements
- Participate in training and continuous development opportunities
About You
Essential:
- Excellent communication and customer service skills
- Minimum 12 months’ experience supporting IT endpoints and networks
- Experience with Windows Active Directory, Microsoft 365, Intune, and ticketing systems (e.g., Jira, FreshService, Zendesk)
- Ability to build strong relationships and work collaboratively
- Full UK driving licence and own transport
Desirable:
- ITIL framework experience
- Experience producing and updating IT documentation
Why Join Vernacare?
We offer a competitive benefits package designed to support your wellbeing and reward your contributions:
- Life Insurance – 4x salary
- 25 Days Annual Leave + Bank Holidays
- Enhanced Sick Pay Scheme
- EV & Cycle to Work Salary Sacrifice Schemes
- Employee Assistance Programme – includes 24/7 GP access
- Mental Health First Aiders
- Refer a Friend Scheme – up to £1,000
- Company Pension Scheme
- Quarterly Impact Awards – up to £2,500
- Manager Recognition Awards
Be the driving force behind Vernacare and work with a company committed to sustainability and innovation. Ready to take the next step in your IT career? Apply now and help us deliver world-class IT support across Vernacare.
IT Service Desk Engineer (Worksop) employer: Vernacare International
Vernacare is an exceptional employer that prioritises the wellbeing of its employees while fostering a culture of innovation and accountability. With a hybrid working model based in Chorley or Bolton, we offer a supportive environment where you can thrive, alongside competitive benefits such as enhanced sick pay, life insurance, and opportunities for professional growth. Join us to be part of a dynamic team dedicated to making a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer (Worksop)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vernacare International values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vernacare International might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vernacare International!
✨Direct Apply to Vernacare International
Let's not forget to apply directly through the Vernacare International website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer (Worksop)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vernacare International.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vernacare International. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vernacare International
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
