At a Glance
- Tasks: Provide top-notch IT support and resolve issues for a dynamic team.
- Company: Join Vernacare, a leader in innovative healthcare solutions.
- Benefits: Enjoy 25 days annual leave, life insurance, and mental health support.
- Other info: Opportunities for training and career growth in a collaborative environment.
- Why this job: Make a real impact in IT while supporting patient dignity worldwide.
- Qualifications: Experience with Microsoft technologies and excellent customer service skills.
The predicted salary is between 33750 - 41250 £ per year.
Location: Worksop, UK (with occasional travel to other company offices)
Division: VCI Ltd
Reports to: IT Service Desk Manager
About Vernacare
At Vernacare, we deliver innovative healthcare solutions that protect patient dignity and support professionals worldwide. Our commitment to sustainability and excellence drives everything we do. Join us and be part of a team that values collaboration, continuous improvement, and exceptional customer service.
The Role
We are looking for an IT Service Desk Engineer to join our dynamic team at our Worksop facility. This is a front-line role providing IT support across the business, ensuring the day-to-day effectiveness of IT services and meeting SLA targets. You’ll work closely with colleagues and managers to deliver high-quality IT support both on-site and remotely.
Key Responsibilities:
- Deliver excellent customer service via phone, email, and in person
- Respond to and resolve incidents and service requests within SLA targets
- Take ownership of user issues and ensure proactive communication
- Support Microsoft technologies including Windows 10/11, Microsoft 365, Teams, SharePoint Online, and Intune
- Assist with Active Directory and Azure AD queries
- Manage onboarding processes for new starters and IT housekeeping tasks
- Document solutions and contribute to process improvements
- Participate in training and continuous development opportunities
About You
Essential:
- Excellent communication and customer service skills
- Minimum 12 months’ experience supporting IT endpoints and networks
- Experience with Windows Active Directory, Microsoft 365, Intune, and ticketing systems (e.g., Jira, FreshService, Zendesk)
- Ability to build strong relationships and work collaboratively
- Full UK driving licence and own transport
Desirable:
- ITIL framework experience
- Experience producing and updating IT documentation
Why Join Vernacare?
We offer a competitive benefits package designed to support your wellbeing and reward your contributions:
- Life Insurance – 4x salary
- 25 Days Annual Leave + Bank Holidays
- Enhanced Sick Pay Scheme
- EV & Cycle to Work Salary Sacrifice Schemes
- Employee Assistance Programme – includes 24/7 GP access
- Mental Health First Aiders
- Refer a Friend Scheme – up to £1,000
- Company Pension Scheme
- Quarterly Impact Awards – up to £2,500
- Manager Recognition Awards
Be the driving force behind Vernacare and work with a company committed to sustainability and innovation. Ready to take the next step in your IT career? Apply now and help us deliver world-class IT support across Vernacare.
IT Service Desk Engineer (Worksop) employer: Vernacare International
Vernacare is an exceptional employer that prioritises the wellbeing of its employees while fostering a culture of innovation and accountability. With a hybrid working model based in Chorley or Bolton, we offer a supportive environment where you can thrive, alongside competitive benefits such as enhanced sick pay, life insurance, and opportunities for professional growth. Join us to be part of a dynamic team dedicated to making a meaningful impact in the healthcare sector.
