Commercial Account Manager – B2B Long Term Care (Field Based)
Location:Field‑Based
Department:UK B2B Division
Join a thriving business. Work with brilliant customers. Be part of a top‑performing team.
At Vernacare, we’re passionate about shaping the future of healthcare. We care deeply about the people we work with, the customers we serve, and the impact we make on the world around us. Guided by our C.A.R.E values — Customer First, Accountability, Recognition, and Environment & Social Wellbeing — we deliver innovative, sustainable healthcare essentials that genuinely make a difference.
We’re now looking for an energetic, driven, and relationship‑focused Commercial Account Manager to join our high‑performing B2B Long‑Term Care team. This is a fantastic opportunity to step into a role that directly contributes to business growth, works with some of our nicest customers, and joins a team that is fun, well‑gelled, supportive, and full of positive energy.
Why Join Vernacare?
- Be part of one of our top‑performing B2B teams, known for collaboration, enthusiasm, and consistently strong results
- Manage key strategic Long‑Term Care accounts, building meaningful partnerships with industry professionals
- Join a business that is growing, thriving, and investing in the future
- Play a role in delivering solutions that improve infection prevention, patient care, and sustainability across healthcare settings
The Role
As a Commercial Account Manager – B2B, you will take full ownership of your territory and strategic accounts, playing a critical role in driving sustainable growth across Vernacare’s Long‑Term Care portfolio.
Key Responsibilities
Account & Territory Management:
- Own and deliver strategic account plans aligned to business objectives, customer needs, and market opportunities
- Manage a defined portfolio of key B2B Long‑Term Care accounts, ensuring strong retention, growth, and long‑term partnerships
- Analyse territory and account data to identify opportunities, risks, and areas for improvement
- Plan and prioritise time effectively to maximise return on investment across your territory
- Maintain accurate, up‑to‑date customer and activity records within the CRM system
Sales Growth & Commercial Delivery:
- Achieve and exceed agreed sales, margin, and KPI targets
- Develop and maintain a healthy sales pipeline aligned to business strategy
- Deliver solution‑focused selling by matching Vernacare’s products and services to customer needs
- Identify and develop new business opportunities within both existing and new accounts
- Coordinate and manage product evaluations, trials, and implementations where appropriate
- Support and collaborate with distribution partners to ensure full promotion of Vernacare product ranges
Customer & Relationship Management:
- Build trusted, long‑term relationships with key decision‑makers, influencers, and stakeholders
- Act as the primary point of contact for key accounts, ensuring a consistently high level of service
- Understand customer challenges and objectives to provide added‑value, tailored solutions
- Leverage internal expertise and cross‑functional support to deliver the best possible customer outcomes
- Use strong relationships to support wider team objectives and collaborative wins
Collaboration & Communication:
- Work closely with internal teams including Marketing, Customer Services, Supply Chain, and Sales Leadership
- Share market intelligence, customer feedback, and competitor insights to support business decision‑making
- Communicate effectively across all levels of the organisation, adapting style and approach as required
- Actively contribute to a positive, high‑energy, and collaborative team culture
Market Knowledge & Continuous Improvement:
- Develop and maintain a strong understanding of the Long‑Term Care market and Vernacare’s strategic objectives
- Take ownership of ongoing professional development, including product, market, and industry knowledge
- Contribute ideas and insights to support innovation, service improvement, and new product development
- Work closely with Marketing and relevant stakeholders to support long‑term growth strategies
Compliance & Professional Standards:
- Operate in line with all company policies, procedures, and regulatory requirements
- Demonstrate Vernacare’s C.A.R.E values in all aspects of your role
- Support health, safety, and wellbeing standards across your area of responsibility
About You
We’re looking for someone who brings both capability and energy — someone who thrives in a relationship‑driven role and enjoys being part of a lively, committed team.
You will bring:
- Experience in Key Account Management or sales (healthcare, infection prevention, or Long‑Term Care desirable)
- Strong commercial acumen and strategic thinking
- Excellent communication skills, with confidence engaging stakeholders at all levels
- A customer‑centric mindset with the ability to deliver value‑led solutions
- A proactive, organised working style and the ability to manage your own territory effectively
Desirable:
- Medical or infection prevention knowledge
- Marketing experience
- Good understanding of distributor management
Our Commitment
At Vernacare, we are committed to:
- Delivering exceptional care and solutions across the healthcare sector
- Operating with transparency, integrity, and sustainability at our core
- Encouraging continuous improvement, innovation, and shared success
Why Join Us?
We offer a competitive benefits package designed to support your wellbeing and reward your contribution:
- Life Insurance – 4x salary
- 25 days annual leave + bank holidays
- Enhanced sick pay scheme
- EV & Cycle to Work salary sacrifice schemes
- Employee Assistance Programme, including 24/7 GP access
- Mental Health First Aiders
- Refer a Friend Scheme – earn up to £1,000
- Company pension scheme
- Quarterly Impact Awards – up to £2,500
- Manager Recognition Awards
Ready to Make an Impact?
If you’re excited by the opportunity to join a thriving business, work with great customers, and be part of a fun, high‑energy team, we’d love to hear from you.
Apply today and help drive the future of Long‑Term Care at Vernacare.
