At a Glance
- Tasks: Lead customer operations, ensuring exceptional service delivery and managing a dynamic team.
- Company: Innovative SaaS company transforming public sector communication across the UK.
- Benefits: Competitive salary with bonus potential, hybrid work options, and growth opportunities.
- Other info: Join a forward-thinking team and drive operational excellence in a growing company.
- Why this job: Make a real impact on public services while shaping customer experiences.
- Qualifications: Proven leadership in customer operations and strong organisational skills.
The predicted salary is between 40000 - 50000 € per year.
Location: Epsom, Surrey (office-based with hybrid options after probation)
Salary: Base 40-50k 70,000 OTE (base + bonus, negotiable based on experience)
Start Date: July 2026
No sponsorship offered
About Our Client
Our client is an innovative SaaS company delivering digital engagement and communication solutions to local government, housing associations, and public sector organisations across the UK. They are experiencing strong growth and need an experienced operational leader to manage and scale their customer operations function as they continue to expand their client base. This is a fantastic opportunity to join a forward-thinking business where you will have genuine impact, work closely with senior leadership, and help shape the customer experience for some of the UK’s most important public services.
The Role
We are looking for a highly organised and customer-focused Head of Customer Operations to lead the day-to-day delivery of customer support, onboarding, service management, and operational excellence. You will manage a multi-disciplinary team including support specialists, onboarding managers, digital outcomes experts, and marketing support staff. You will be responsible for ensuring exceptional service delivery, managing escalations, coordinating with product and technical teams, and continuously improving processes and workflows.
Head of Customer Operations in Surrey employer: Vermillion Analytics
Join a dynamic and innovative SaaS company in Epsom, Surrey, where your leadership as Head of Customer Operations will directly influence the delivery of essential services to local government and public sector organisations. With a strong emphasis on employee growth, a collaborative work culture, and the flexibility of hybrid working options post-probation, this role offers a unique opportunity to make a meaningful impact while enjoying competitive compensation and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Operations in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend jotting down key points about their services and values so you can show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Head of Customer Operations role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Head of Customer Operations in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Customer Operations role. Highlight your leadership experience and any relevant achievements in customer operations to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer operations and how your background makes you the perfect fit for our innovative team. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve customer experiences. Numbers and metrics can really help us see the impact you've made in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Vermillion Analytics
✨Know the Company Inside Out
Before your interview, dive deep into the company’s mission, values, and recent projects. Understanding their innovative SaaS solutions and how they impact local government and public services will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Head of Customer Operations, you'll need to demonstrate your ability to lead a multi-disciplinary team. Prepare specific examples of how you've successfully managed teams, improved processes, and delivered exceptional customer service in previous roles. This will highlight your operational leadership capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer focus. Think of scenarios where you had to manage escalations or improve workflows. Practising these responses will help you articulate your thought process and decision-making skills effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's growth plans, team dynamics, or customer engagement strategies. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals and values.
