At a Glance
- Tasks: Be the go-to expert for our software platform, resolving customer issues and driving improvements.
- Company: Established software company in Epsom with a focus on customer experience.
- Benefits: Competitive salary up to £45,000, full-time role, and a collaborative work environment.
- Other info: Opportunity to work with diverse teams and enhance your career in a dynamic setting.
- Why this job: Join a close-knit team and make a real impact on customer success and product quality.
- Qualifications: Experience in customer support and strong problem-solving skills required.
The predicted salary is between 45000 - 45000 £ per year.
Location: Epsom (office-based)
Salary: Up to £45,000, depending on experience
Job Type: Full-time, Permanent
About Our Client
Our client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector and commercial organisations across the UK. They're a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand.
The Role
This is a senior, customer-facing specialist role — not a people management position. You'll act as the go-to expert on the platform, supporting customers and internal colleagues alike, investigating and resolving complex issues, managing escalations, and helping shape ongoing improvements to both the customer experience and the product itself. You'll work closely with Customer Success, Account Management, Product, Technical, Development and Support teams to ensure customer issues are understood, progressed and resolved effectively.
Key Responsibilities
- Act as a customer-facing expert on the company's software platform
- Support and oversee customer inquiries and issues
- Investigate and resolve complex issues
- Manage escalations
- Help shape ongoing improvements to customer experience and product
Customer Success@Application Support Specialist in Surrey employer: Vermillion Analytics
Our client offers a dynamic and supportive work environment in Epsom, where collaboration and customer satisfaction are at the heart of their operations. Employees benefit from a strong focus on professional development, with opportunities to enhance their skills and advance within the company. With a commitment to quality and innovation, this established software firm provides a rewarding career path for those passionate about making a difference in customer success.
