At a Glance
- Tasks: Be the go-to expert for our software, resolving customer issues and enhancing their experience.
- Company: Established software company in Epsom with a collaborative culture.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Join a close-knit team focused on quality and customer satisfaction.
- Why this job: Make a real difference in customer success while working with a supportive team.
- Qualifications: Experience in customer support and strong problem-solving skills.
The predicted salary is between 45000 - 45000 £ per year.
Customer Success £45,000, depending on experience
Job Type: Full-time, Permanent
About Our Client
Our client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector and commercial organisations across the UK. They are a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand.
They are now looking for an experienced Customer Success specialist, not a people management position. You will act as the go-to expert on the platform, supporting customers and internal colleagues alike, investigating and resolving complex issues, managing escalations, and helping shape ongoing improvements to both the customer experience and the product itself.
You will work closely with Customer Success, Account Management, Product, Technical, Development and Support teams to ensure customer issues are understood, progressed and resolved effectively.
Key Responsibilities
- Act as a customer-facing expert on the company’s software platform
- Support and oversee complex customer conversations, ensuring responses are clear, accurate and professional
Customer Success & Application Support Specialist in Surrey employer: Vermillion Analytics
Our client is an exceptional employer, offering a vibrant work culture in Epsom that prioritises collaboration and customer satisfaction. With a strong focus on employee growth, they provide ample opportunities for professional development while fostering a supportive environment where your expertise directly impacts the quality of their leading communication platform. Join a team that values your contributions and is dedicated to continuous improvement, making every day at work both meaningful and rewarding.
