At a Glance
- Tasks: Manage client relationships and ensure they get the most from our software solutions.
- Company: Fast-growing software company serving the UK public sector.
- Benefits: Up to £40,000 salary, commission, private health insurance, and pension scheme.
- Other info: Clear career progression opportunities and flexible hybrid working after probation.
- Why this job: Join a dynamic team and make a real impact in the public sector.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
We're recruiting on behalf of a well-established and fast-growing software company, recognised as one of the fastest-growing tech suppliers to the UK public sector. Due to continued growth, they're looking for a proactive and client-focused Account Manager to join their team.
In this role, you'll manage a portfolio of customers — primarily across central government, local councils and NHS trusts — helping them get the most value from a trusted communications and engagement platform. If you have a genuine interest in the public sector and a talent for building lasting client relationships, this is a fantastic opportunity to grow your career in a mature, innovative tech business.
- Client Relationship Management
- Serve as the main point of contact for a portfolio of customers, managing requests for services and support.
- Build strong, trusted relationships with clients across all stages of the contract lifecycle.
- Provide clear advice and guidance on the effective use of the products and services.
- Deliver training and onboarding sessions to support successful platform adoption.
- Service Performance & Issue Management
- Collaborate with internal teams to resolve service issues promptly and effectively.
- Assist in identifying workarounds or permanent fixes for client-reported issues.
- Commercial Support
- Support the preparation of responses to pre-qualification questionnaires and tender invitations.
Proven experience in account management, customer success or a similar client-facing role.
Excellent relationship-building and communication skills.
Commercially aware with the ability to identify growth and renewal opportunities.
Organised, proactive and able to manage multiple accounts simultaneously.
Private health insurance (after year one).
Company pension scheme.
Career progression — work alongside the Account Director with a clear path to senior or strategic roles.
Opportunity to influence product development, customer strategy and innovation projects.
This is a full-time, office-based role. Working hours are Monday to Friday, 9am–6pm. The office is based in Epsom, Surrey.
Flexible hybrid working is available after the successful completion of a 6-month probation period.
If you're an experienced Account Manager with a passion for client relationships and an interest in the public sector, we'd love to hear from you.
Locations
Manager-Account Manager in Epsom, Surrey employer: Vermillion Analytics
Join a dynamic and rapidly expanding software company in Epsom, Surrey, where your role as an Account Manager will not only allow you to build meaningful relationships with clients in the public sector but also offer you a clear path for career progression. With benefits like private health insurance, a company pension scheme, and the opportunity to influence product development, this is an excellent employer that values innovation and employee growth in a supportive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager in Epsom, Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vermillion Analytics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vermillion Analytics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager-Account Manager in Epsom, Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vermillion Analytics:Your cover letter is your chance to shine! Tell us why you want to work at Vermillion Analytics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vermillion Analytics!
How to prepare for a job interview at Vermillion Analytics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
