At a Glance
- Tasks: Manage client relationships and deliver tailored solutions for public sector clients.
- Company: Fast-growing software company recognised in the UK public sector.
- Benefits: Up to £40,000 salary, commission, private health insurance, and career progression.
- Other info: Flexible hybrid working available after probation with excellent growth opportunities.
- Why this job: Join a supportive team and influence product development while growing your career.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
We're recruiting on behalf of a well-established and fast-growing software company, recognised as one of the fastest-growing tech suppliers to the UK public sector. Due to continued growth, they're looking for a proactive and client-focused Account Manager to join their team.
In this role, you'll manage a portfolio of customers - primarily across central government, local councils and NHS trusts - helping them get the most value from a trusted communications and engagement platform. If you have a genuine interest in the public sector and a talent for building lasting client relationships, this is a fantastic opportunity to grow your career in a mature, innovative tech business.
KEY RESPONSIBILITIES
- Client Relationship Management
- Serve as the main point of contact for a portfolio of customers, managing requests for services and support
- Build strong, trusted relationships with clients across all stages of the contract lifecycle
- Understand client goals, challenges and priorities to ensure alignment with the platform's capabilities
- Identify the communication and engagement needs of different customer stakeholders
- Solution Development & Delivery
- Gather and interpret customer requirements to propose tailored solutions
- Provide clear advice and guidance on the effective use of the products and services
- Deliver training and onboarding sessions to support successful platform adoption
- Proactively identify opportunities to promote relevant features that drive client value
- Service Performance & Issue Management
- Monitor and report on contractual deliverables to ensure all obligations are met
- Collaborate with internal teams to resolve service issues promptly and effectively
- Assist in identifying workarounds or permanent fixes for client-reported issues
- Commercial Support
- Support the preparation of responses to pre-qualification questionnaires and tender invitations
- Contribute to upselling and renewal opportunities through strong client knowledge and engagement
WHAT WE'RE LOOKING FOR
- Proven experience in account management, customer success or a similar client-facing role
- Experience working with or selling to public sector clients is a strong advantage
- Excellent relationship-building and communication skills
- Commercially aware with the ability to identify growth and renewal opportunities
- Organised, proactive and able to manage multiple accounts simultaneously
- A professional, credible manner with high standards of integrity
PACKAGE & BENEFITS
- Up to £40,000 basic salary plus commission
- Private health insurance (after year one)
- Company pension scheme
- Career progression - work alongside the Account Director with a clear path to senior or strategic roles
- Opportunity to influence product development, customer strategy and innovation projects
- Friendly, supportive team culture with genuine room to grow
WORKING HOURS & LOCATION
This is a full-time, office-based role. Working hours are Monday to Friday, 9am-6pm. The office is based in Epsom, Surrey. Flexible hybrid working is available after the successful completion of a 6-month probation period.
HOW TO APPLY
If you're an experienced Account Manager with a passion for client relationships and an interest in the public sector, we'd love to hear from you. Please apply with your CV and we'll be in touch.
Account Manager employer: Vermillion Analytics
Join a dynamic and rapidly expanding software company in Epsom, Surrey, where your role as an Account Manager will be pivotal in shaping client relationships within the public sector. With a competitive salary, private health insurance, and a clear path for career progression, you'll thrive in a supportive team culture that values innovation and personal growth. This is not just a job; it's an opportunity to make a meaningful impact while enjoying the benefits of flexible working arrangements after your probation period.
