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- Tasks: Welcome patients, manage appointments, and provide excellent customer service.
- Company: Vermilion, a leading dental referral clinic in Edinburgh.
- Benefits: Competitive pay, staff discounts, gym membership, and a four-day work week.
- Why this job: Join a fun team in a stylish environment focused on patient care.
- Qualifications: Experience in reception, strong communication skills, and ability to handle pressure.
- Other info: Opportunities for additional training and career growth.
Job Description
We\’re on the hunt for a capable, enthusiastic and talented Receptionist to join our team at our Edinburgh site.
Vermilion is a private dental referral clinic offering its patients multi-disciplinary care. No other dental clinic in Scotland brings together orthodontics, periodontology, endodontics, restorative dentistry and oral surgery under one roof. Our team of experts are committed to providing the highest standards of patient care in a relaxing environment.
As a Receptionist your Key Responsibilities will be to:
- Provide a warm welcome to the clinic and accurately check patients in for their appointments.
- Ensure that patient records are completed correctly, scanning and adding information into patient files.
- Answer and direct calls between different departments and screen calls where appropriate.
- Efficiently respond to any patient enquiries via email, whilst delivering excellent customer service.
- Have full knowledge of the treatment pricelist and policies and be able to advise patients if they enquire.
- To understand fully the billing / accounting cycle for patients bills and ensure that their accounts processed meet the required standard.
- Liaise with dental laboratories, supply companies and other organisations as required.
As a Receptionist you should have:
- Experienced in working in a fast-paced reception role.
- Excellent communication skills.
- Good telephone manner.
- Ability to cope under pressure and work to a high standard.
- Be well presented.
- Experience with dental/medical booking system is advantageous but training will be given.
If you would like a fun, rewarding career with the added benefits of working in a stylish, relaxing environment where our dedicated team put our patients experience first, then we want to hear from you. A very competitive salary, staff benefits and additional training will be given.
Four day working week, hours. 37 hours per week.
To apply, please complete assessments and send your CV.
You must have relevant experience in a similar role to be considered for this position
Job Types: Full-time, Part-time
Pay: £11.75-£13.00 per hour
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
Experience:
- Customer service: 2 years (required)
- Dental receptionist: 2 years (preferred)
- call handling: 2 years (required)
Language:
- English (required)
Work Location: In person
Front of House Receptionist employer: Vermilion - The Smile Experts
Contact Detail:
Vermilion - The Smile Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Receptionist
✨Tip Number 1
First things first, make sure you know the ins and outs of the clinic. Research Vermilion, its services, and its team. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm, which will definitely impress them!
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the face of the clinic. Role-play with a friend or family member to get comfortable answering calls and handling patient inquiries. The more confident you are, the better you'll come across during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Choose an outfit that’s professional yet reflects your personality. You want to look approachable and ready to welcome patients into a relaxing environment.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Vermilion. Good luck, we’re rooting for you!
We think you need these skills to ace Front of House Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to our patient care.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We want to see how your skills align with what we’re looking for in a Front of House Receptionist, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of your fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Vermilion - The Smile Experts
✨Know the Clinic Inside Out
Before your interview, take some time to research Vermilion and its services. Familiarise yourself with the different dental specialities they offer, like orthodontics and periodontology. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Receptionist, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've handled patient enquiries or difficult calls in the past. This will demonstrate your ability to cope under pressure and provide top-notch customer service.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure you dress smartly and present yourself well for the interview. A polished appearance reflects your professionalism and shows that you understand the importance of being well presented in a clinic environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the role and the team. Ask about the clinic's approach to patient care or how they handle busy periods. This not only shows your enthusiasm but also helps you gauge if the workplace is the right fit for you.