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For Companies At a Glance
- Tasks: Lead the design of corporate partnerships and enhance customer journeys.
- Company: Join Markerstudy, a leading player in the UK insurance market.
- Benefits: Enjoy private medical insurance, yearly bonuses, and 25 days annual leave.
- Other info: Flexible hybrid working with vibrant office spaces in Manchester, Peterborough, and London.
- Why this job: Shape innovative solutions and make a real impact in a fast-paced environment.
- Qualifications: Experience in insurtech and strong influencing skills required.
The predicted salary is between 70000 - 90000 £ per year.
Role Purpose
To lead the end-to-end design of corporate partnership propositions, acting as the bridge between sales, operations, technology, finance and legal. This role is responsible for architecting the customer journey, defining the technical integration, and—crucially—owning the development of the contractual frameworks and commercial schedules that underpin every new partnership. We are a flexible, hybrid working employer. We do have offices based in Manchester, Peterborough and London where frequent travel to would be expected although the primary role will be out and about seeing clients and partners as and when required.
Key Responsibilities
- Proposition Architecture & Solution Design
- Customer Journey Mapping: Design the end-to-end user experience for personal lines products (Motor, Home, Pet, etc.) via the partner's platform and/or requirements, ensuring compliance with Consumer Duty.
- Technical Scoping: Capture the requirements for API integrations, white-label portals, and data-sharing protocols between Markerstudy Retail and the corporate partner.
- Operational Viability: Validate that our back-office and claims teams can support the volume and service levels promised to provide first-class customer outcomes.
- Process Optimisation: Expertise in mapping and improving the 'quote and sales journey' and 'claims notification' processes to ensure a seamless user experience for both the partner and the end customer.
- Proposition Design: Creating innovative solutions to engage customers and develop propositions suitable for respective target market(s).
- Contractual Frameworks: Capturing detailed requirements to ensure quality drafting and negotiation of Commercial Schedules.
- Commercial Modelling: Contribute to the P&L models for each new deal, defining commission structures, and performance-related penalties/bonuses through collaboration with finance and respective P&L owners.
- Service Level Agreements (SLAs): Architect the performance metrics (e.g., call answering times, quote accuracy, renewal rates) that define and meet SLA requirements.
- Product Governance: Coordinate the 'fair value' assessments for each new partnership, ensuring the product meets the needs of the target audience as per FCA requirements.
- Legal Liaison: Act as the primary interface between the Sales team and the Legal/Compliance departments to ensure contracts are executed swiftly without compromising on risk.
Key Skills & Experience
- Experience in a 'fast-paced' or 'insurtech' environment is increasingly valued for roles focused on innovative solution design.
- Proven ability to influence C-suite executives and navigate the complex relationships between Markerstudy Retail, insurers, and external partners.
- Deep knowledge of UK regulatory requirements, particularly Consumer Duty, ensuring products deliver 'Fair Value' and meet the needs of their target market.
What we offer in return?
- A collaborative and fast paced work environment.
- Private Medical Insurance.
- Yearly bonus scheme.
- 25 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service).
- Life Assurance 4x annual salary.
- Vibrant, modern offices.
About Us
Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.
Head of Solutions Design in Salford employer: Vermelo
Contact Detail:
Vermelo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Solutions Design in Salford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in solution design and customer journey mapping. Share specific examples of how you've improved processes or created innovative solutions in past roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like us at Markerstudy, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Keep it flexible! Since we’re a hybrid working employer, be open to discussing how you can adapt to different working environments. Show that you’re ready to hit the ground running, whether it’s in the office or out meeting clients.
We think you need these skills to ace Head of Solutions Design in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Solutions Design role. Highlight your experience in proposition architecture and solution design, and don’t forget to mention any relevant work in fast-paced or insurtech environments.
Showcase Your Skills: We want to see how you can influence C-suite executives and navigate complex relationships. Use specific examples from your past roles to demonstrate your ability to manage stakeholder expectations and deliver results.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the key responsibilities outlined in the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vermelo
✨Know Your Proposition Architecture
Make sure you understand the ins and outs of proposition architecture and solution design. Brush up on how to map customer journeys and the importance of compliance with Consumer Duty. Being able to discuss specific examples from your past experience will show that you’re ready to hit the ground running.
✨Technical Scoping Savvy
Familiarise yourself with API integrations and data-sharing protocols. Be prepared to discuss how you’ve captured technical requirements in previous roles. This will demonstrate your ability to bridge the gap between sales, operations, and technology effectively.
✨Contractual Frameworks Knowledge
Understand the basics of drafting and negotiating commercial schedules. Bring examples of how you've contributed to P&L models or defined commission structures in past roles. This will highlight your capability to manage the financial aspects of partnerships.
✨Risk & Governance Awareness
Brush up on UK regulatory requirements, especially around Consumer Duty and fair value assessments. Be ready to discuss how you’ve ensured compliance in previous projects. This will show that you can navigate the complexities of legal and compliance matters while maintaining strong relationships.