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For Companies At a Glance
- Tasks: Support digital delivery and innovation across exciting projects in a hybrid role.
- Company: Join a forward-thinking company focused on digital customer experiences.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to learn and develop your career.
- Why this job: Be at the forefront of digital transformation and make a real impact.
- Qualifications: Strong organisational skills and a passion for Agile methodologies.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid to Manchester
Role Overview
We are seeking a Delivery & Innovation Coordinator who will play a key role in supporting successful delivery across the Digital Customer & Channel Strategy function. This position works closely with Senior Delivery Managers, multidisciplinary agile teams, business stakeholders, and internal partners to ensure high-quality, timely outcomes across our Customer Portals, AI, Customer Communications, Virtual Assistants, and Channel Strategy portfolios. The role is ideal for someone who is detail-oriented, highly organised, and passionate about agile delivery, digital customer experiences, and continuous improvement.
Key Responsibilities
- Support end-to-end delivery across digital workstreams, including planning, coordination, and execution, while removing blockers and escalating where needed.
- Maintain core delivery artefacts (plans, RAID logs, action trackers, status reports) and ensure clear visibility of progress, risks, issues, and decisions.
- Represent the team in project forums, providing accurate updates and producing concise, senior ready reporting for Board, Exec, and governance.
- Apply Agile practices by managing backlogs, facilitating ceremonies, monitoring metrics (e.g. velocity, burndown), and driving collaborative team behaviours.
- Manage risks, issues, and dependencies proactively, ensuring RAID accuracy and clear communication tailored to senior stakeholders.
- Build strong cross-functional relationships, acting as a trusted point of contact and aligning delivery with key partners (e.g. IT, Operations, Design, Compliance).
- Support budget, resource, and ROI tracking, ensuring clear portfolio insights and forecasting aligned to targets.
- Drive continuous improvement through retrospectives, knowledge sharing, and development of templates, playbooks, and best practices.
Key Skills and Experience
Essential
- Strong organisation and prioritisation skills across multiple tasks.
- Good understanding of Agile (Scrum, Kanban).
- Confident communicator with cross-functional teams.
- Proactive, ownership mindset.
- Ability to manage risks, issues, and delivery artefacts.
- Experience with tools like Jira, Confluence, or DevOps.
- Strong PowerPoint skills for clear, senior-level storytelling.
- Ability to simplify complex information for exec audiences.
Desirable
- Experience in digital, insurance, or CX environments.
- Exposure to digital products, portals, AI, or comms.
- Understanding of Agile metrics and reporting.
- Familiarity with budgeting or resource planning.
Delivery & Innovation Coordinator in Salford employer: Vermelo
Contact Detail:
Vermelo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery & Innovation Coordinator in Salford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to agile delivery. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed projects or tackled challenges in the past. This will help you stand out as a detail-oriented candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Delivery & Innovation Coordinator in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Agile practices and digital customer experiences. We want to see how your skills align with the role of Delivery & Innovation Coordinator, so don’t hold back!
Showcase Your Organisation Skills: Since this role is all about being detail-oriented and organised, give us examples of how you've successfully managed multiple tasks or projects in the past. Use specific instances to demonstrate your ability to keep everything on track.
Communicate Clearly: We love confident communicators! When writing your application, make sure to convey your ideas clearly and concisely. Remember, you’ll be representing teams and providing updates, so show us you can simplify complex information for different audiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Vermelo
✨Know Your Agile Stuff
Make sure you brush up on Agile methodologies like Scrum and Kanban. Be ready to discuss how you've applied these practices in past roles, especially in managing backlogs and facilitating team ceremonies.
✨Showcase Your Organisation Skills
Prepare examples that highlight your strong organisation and prioritisation skills. Think about times when you successfully managed multiple tasks or projects simultaneously, and be ready to share how you kept everything on track.
✨Communicate Clearly and Confidently
Practice explaining complex information in a simple way. You might need to present updates to senior stakeholders, so being able to convey your points clearly and confidently is key. Use PowerPoint to create a mock presentation if it helps!
✨Build Relationships
Think about how you've built cross-functional relationships in the past. Be prepared to discuss how you acted as a trusted point of contact and aligned delivery with key partners, as this role will require strong collaboration across teams.