At a Glance
- Tasks: Support the Policy Operations team with admin tasks and exceptional customer service.
- Company: Dynamic insurance company with a focus on teamwork and innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for personal development.
- Other info: Collaborative environment with a focus on continuous improvement and career growth.
- Why this job: Join a vital role that directly impacts customer satisfaction and business success.
- Qualifications: Experience in general insurance and strong communication skills.
The predicted salary is between 36000 - 44000 £ per year.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Policy Operations Assistant
Location: Hybrid to Whitstable working 1 day per week in the office and 4 days remote. Haywards Heath and Manchester offices may be considered.
We are seeking a Policy Operations Assistant, who will provide essential administrative support to the Policy Operations team, ensuring the seamless execution of policy related activities.
You will deliver exceptional customer service to our insurance brokers via telephone and email, addressing their queries and assisting them in providing an outstanding service to our mutual clients.
Other responsibilities include assisting with data entry and ensuring that policies are accurately maintained.
You will also work closely with other areas of the business to ensure cohesive operations and effective communication across departments.
Your role is crucial in helping brokers either sell or maintain policies with us, thereby contributing to the overall success of the business.
Key Responsibilities
- Deliver excellent service to insurance brokers via phone and email, resolving queries and supporting customer outcomes.
- Consistently achieve the best outcomes for customers in line with Customer Care standards.
- Manage calls, tasks, and requests efficiently, meeting agreed processes, SLAs, and KPIs.
- Process policy transactions and broker requests within authority levels, escalating where required.
- Maintain data protection, confidentiality, quality, and productivity standards.
- Support a multi-skilled team by sharing knowledge and reducing key person dependency.
- Build strong relationships with internal stakeholders and external partners.
- Identify and escalate process inefficiencies and business risks.
- Support SMCR and Operational Resilience requirements by maintaining accurate process documentation.
- Deliver against individual objectives, KPIs, and SLAs.
- Contribute to continuous improvement initiatives, projects, and process enhancements.
- Take ownership of personal development and maintain relevant regulatory knowledge.
- Comply with all company policies, regulatory requirements, and Consumer Duty obligations. xgikmsk
- Champion the Company's Customer Charter and EFFORT values.
About You
- Experience in general insurance, partic Please click on the apply button to read the full job description
Policy Operations Assistant employer: Vermelo
As a Direct Marketing Executive in Manchester, you'll join a dynamic and supportive team that values collaboration and professional growth. The company offers a hybrid work environment, competitive benefits, and opportunities to enhance your marketing skills while working on exciting multi-channel campaigns. With a focus on employee development and a commitment to high standards, this role is perfect for those seeking meaningful and rewarding employment in the marketing field.
StudySmarter Expert Advice🤫
We think this is how you could land Policy Operations Assistant
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Vermelo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Vermelo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Policy Operations Assistant
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Vermelo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Vermelo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Vermelo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Vermelo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Vermelo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Vermelo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
