At a Glance
- Tasks: Lead the design of corporate partnerships and enhance customer journeys in insurance.
- Company: Dynamic UK-based insurance company with a flexible, hybrid work culture.
- Benefits: Private medical insurance, yearly bonuses, 25 days leave plus bank holidays.
- Other info: Collaborative atmosphere with opportunities for professional growth.
- Why this job: Shape innovative solutions and make a real impact in the insurtech space.
- Qualifications: Experience in fast-paced environments and knowledge of UK regulatory requirements.
The predicted salary is between 70000 - 90000 £ per year.
This role is for an impressive UK based Insurance company. They are a flexible, hybrid working employer with offices based in Manchester, Peterborough and London where travel to would be expected. Although, the primary role will be out and about seeing clients and partners as and when required.
Role Purpose
To lead the end-to-end design of corporate partnership propositions, acting as the bridge between sales, operations, technology, finance and legal. This role is responsible for architecting the customer journey, defining the technical integration, and—crucially—owning the development of the contractual frameworks and commercial schedules that underpin every new partnership.
Key Responsibilities
- Customer Journey Mapping: Design the end-to-end user experience for personal lines products (Motor, Home, Pet, etc.) via the partner's platform and/or requirements, ensuring compliance with Consumer Duty.
- Technical Scoping: Capture the requirements for API integrations, white-label portals, and data-sharing protocols.
- Operational Viability: Validate that our back-office and claims teams can support the volume and service levels promised to provide first-class customer outcomes.
- Process Optimisation: Expertise in mapping and improving the
Head of Solutions Design in Peterborough employer: Vermelo
Join a leading UK-based insurance company that champions flexibility and innovation in the workplace. With a collaborative culture and a commitment to employee growth, you will thrive in a fast-paced environment while enjoying benefits such as private medical insurance, a yearly bonus scheme, and generous annual leave. This role not only offers the chance to shape customer journeys but also provides opportunities for meaningful engagement with clients and partners across vibrant locations like Manchester, Peterborough, and London.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Solutions Design in Peterborough
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think about how you can showcase your skills in customer journey mapping and technical scoping.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Head of Solutions Design in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Solutions Design role. Highlight your experience in customer journey mapping and technical scoping, as these are key responsibilities. We want to see how your skills align with what we're looking for!
Showcase Your Experience:Don’t just list your previous jobs; tell us about your achievements in a fast-paced or insurtech environment. We’re keen to know how you’ve influenced C-suite executives and navigated complex relationships. Use specific examples to make your application stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to address all the key skills and experiences mentioned in the job description without rambling on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Vermelo
✨Know Your Customer Journey
Make sure you understand the end-to-end customer journey for personal lines products. Be ready to discuss how you would design this experience and ensure compliance with Consumer Duty. Bring examples of how you've mapped customer journeys in the past.
✨Technical Scoping Savvy
Brush up on your knowledge of API integrations and data-sharing protocols. Be prepared to explain how you would capture technical requirements and ensure operational viability. Showing that you can bridge the gap between tech and operations will impress them.
✨Contractual Frameworks Expertise
Familiarise yourself with drafting and negotiating commercial schedules. Be ready to discuss your experience with SLAs and how you’ve ensured quality in contractual frameworks. Highlight any specific examples where you’ve successfully navigated legal complexities.
✨Showcase Your Influencing Skills
Since influencing C-suite executives is key, prepare to share instances where you've successfully managed complex relationships. Think about how you can demonstrate your ability to communicate effectively across different departments, especially sales and legal.
