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- Tasks: Lead the design of corporate partnerships and enhance customer journeys.
- Company: Dynamic insurtech company with a collaborative and fast-paced culture.
- Benefits: Private medical insurance, yearly bonus, and 25 days annual leave.
- Other info: Flexible hybrid working with opportunities for travel and client engagement.
- Why this job: Shape innovative solutions and make a real impact in the insurtech space.
- Qualifications: Experience in fast-paced environments and strong influencing skills.
The predicted salary is between 70000 - 90000 £ per year.
Role Purpose
To lead the end-to-end design of corporate partnership propositions, acting as the bridge between sales, operations, technology, finance and legal. This role is responsible for architecting the customer journey, defining the technical integration, and—crucially—owning the development of the contractual frameworks and commercial schedules that underpin every new partnership. We are a flexible, hybrid working employer. We do have offices based in Manchester, Peterborough and London where frequent travel to would be expected although the primary role will be out and about seeing clients and partners as and when required.
Key Responsibilities
- Proposition Architecture & Solution Design
- Customer Journey Mapping: Design the end-to-end user experience for personal lines products (Motor, Home, Pet, etc.) via the partner's platform and/or requirements, ensuring compliance with Consumer Duty.
- Technical Scoping: Capture the requirements for API integrations, white-label portals, and data-sharing protocols between Markerstudy Retail and the corporate partner.
- Operational Viability: Validate that our back-office and claims teams can support the volume and service levels promised to provide first-class customer outcomes.
- Process Optimisation: Expertise in mapping and improving the "quote and sales journey" and "claims notification" processes to ensure a seamless user experience for both the partner and the end customer.
- Proposition Design: Creating innovative solutions to engage customers and develop propositions suitable for respective target market(s).
- Contractual Frameworks: Capturing detailed requirements to ensure quality drafting and negotiation of Commercial Schedules.
- Commercial Modelling: Contribute to the P&L models for each new deal, defining commission structures, and performance-related penalties/bonuses through collaboration with finance and respective P&L owners.
- Service Level Agreements (SLAs): Architect the performance metrics (e.g., call answering times, quote accuracy, renewal rates) that define and meet SLA requirements.
- Product Governance: Coordinate the "fair value" assessments for each new partnership, ensuring the product meets the needs of the target audience as per FCA requirements.
- Legal Liaison: Act as the primary interface between the Sales team and the Legal/Compliance departments to ensure contracts are executed swiftly without compromising on risk.
Key Skills & Experience
- Experience in a "fast-paced" or "insurtech" environment is increasingly valued for roles focused on innovative solution design.
- Proven ability to influence C-suite executives and navigate the complex relationships between Markerstudy Retail, insurers, and external partners.
- Deep knowledge of UK regulatory requirements, particularly Consumer Duty, ensuring products deliver "Fair Value" and meet the needs of their target market.
What we offer in return?
- A collaborative and fast paced work environment
- Private Medical Insurance
- Yearly bonus scheme
- 25 days annual leave plus
Head of Solutions Design in Manchester employer: Vermelo
Contact Detail:
Vermelo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Solutions Design in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might help you land that dream role!
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your previous work in solution design and customer journey mapping. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its partnerships. Understand their products and how you can contribute to their success. Tailor your responses to show how your skills align with their needs.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Head of Solutions Design in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Solutions Design role. Highlight your experience in solution design and partnership management, and don’t forget to mention any relevant projects that showcase your skills in customer journey mapping and technical scoping.
Showcase Your Experience: We want to see how your past experiences align with our needs. Be specific about your achievements in fast-paced or insurtech environments, especially those that involved influencing C-suite executives or navigating complex relationships.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make your key skills and experiences stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Vermelo
✨Know Your Proposition Architecture
Make sure you understand the ins and outs of proposition architecture and solution design. Be ready to discuss how you would approach customer journey mapping and technical scoping, as these are key responsibilities for the role.
✨Demonstrate Your Technical Savvy
Brush up on your knowledge of API integrations and data-sharing protocols. Be prepared to share examples from your past experiences where you've successfully navigated technical challenges in a fast-paced environment.
✨Showcase Your Negotiation Skills
Since you'll be involved in drafting and negotiating contractual frameworks, think of specific instances where you've influenced stakeholders or negotiated terms. Highlight your ability to balance risk with business needs.
✨Understand Regulatory Requirements
Familiarise yourself with UK regulatory requirements, especially around Consumer Duty. Be ready to discuss how you've ensured compliance in previous roles and how you would apply that knowledge to ensure fair value in new partnerships.