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For Companies At a Glance
- Tasks: Drive customer outcomes and improve experiences through data analysis and collaboration.
- Company: Join a leading insurance firm focused on customer-centric solutions.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while developing your analytical skills.
- Qualifications: Degree or relevant experience in customer analytics and regulatory environments.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
If you enjoy getting into the detail, questioning what you see, and driving improvements that actually matter, this role will suit you well. We are looking for someone who is curious, sharp, and ready to help us keep customers at the centre of everything we do.
The ideal candidate will have experience in product governance or customer analytics within a regulated environment, with hands on involvement in Consumer Duty and the creation of customer outcome dashboards.
The Role- Champion first line responsibilities for customer outcomes
- You will support compliance with Consumer Duty outcomes and FCA cross cutting rules, produce monthly customer outcome monitoring, work with internal and external teams to gather data, review performance against thresholds, and highlight actions where metrics fall outside appetite. You will also support the Saturn Customer Committee with preparation of content, minute taking, and tracking of actions.
- Drive meaningful improvements for customers
- Build strong working relationships with outsource partners, contribute to Board reporting, support monitoring of vulnerable customers, and work closely with pricing teams on general insurance pricing practice analysis. You will also support oversight of customer communication, learning from risk events, and recommending improvements across underwriting, pricing, and claims.
- Provide oversight and governance support
- Help oversee customer activity delivered by Markerstudy Group on our behalf, raise issues where needed, support monthly governance reporting, assess customer propositions, and contribute to distribution governance and broker audit fair value reviews.
- Contribute to customer centric culture
- You will attend forums, support the Customer Manager and Head of Pricing Performance and Customer, contribute to Board and committee papers, and maintain an up to date understanding of Consumer Duty and regulatory developments.
- A university degree or relevant professional risk qualification is preferred
- Experience working in a regulated entity in customer related roles
- Familiarity with Consumer Duty requirements
- Experience engaging with the FCA or PRA is an advantage
- Good understanding of risks within a delegated environment
- Clear understanding of conduct risk and the three lines of defence model
- Customer focussed mindset
- Strong relationship building abilities
- Clear and confident communication skills
- Good grasp of regulatory and compliance expectations within insurance
- Naturally inquisitive and comfortable challenging the status quo
- Ability to work across teams and external partners to influence outcomes
Customer Outcomes Analyst in Leeds employer: Vermelo
Contact Detail:
Vermelo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcomes Analyst in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer outcomes. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer outcomes and compliance. Think about how your experience aligns with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Outcomes Analyst in Leeds
Some tips for your application 🫡
Show Your Curiosity: We want to see that you're genuinely curious about customer outcomes. In your application, highlight any experiences where you've questioned the norm or driven improvements. This will show us you’re a great fit for our team!
Tailor Your Experience: Make sure to align your past experiences with the job description. If you've worked in product governance or customer analytics, give us the details! We love seeing how your background fits into what we do.
Be Clear and Confident: When writing your application, clarity is key. Use straightforward language to communicate your skills and experiences. We appreciate confident communication, so don’t hold back on showcasing what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Vermelo
✨Know Your Stuff
Make sure you brush up on your knowledge of Consumer Duty and FCA regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the importance of compliance in customer outcomes.
✨Show Your Curiosity
Since the role requires a curious mindset, prepare some thoughtful questions about the company's approach to customer outcomes. This not only demonstrates your interest but also gives you insight into how they operate and what improvements you could drive.
✨Build Relationships
Think about examples from your past where you've successfully built relationships with teams or partners. Be ready to share these stories during the interview, as strong relationship-building skills are crucial for this role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to customer outcomes and compliance. Practise articulating your thought process and decision-making skills, as this will highlight your analytical abilities and customer-focused mindset.
