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- Tasks: Lead the design of corporate partnerships and enhance customer journeys.
- Company: Dynamic company with a focus on innovative solutions and collaboration.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Frequent client interactions and travel to offices in Manchester, Peterborough, and London.
- Why this job: Shape impactful partnerships and drive customer experiences in a fast-paced environment.
- Qualifications: Experience in solution design and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Role Purpose
To lead the end-to-end design of corporate partnership propositions, acting as the bridge between sales, operations, technology, finance and legal. This role is responsible for architecting the customer journey, defining the technical integration, and—crucially—owning the development of the contractual frameworks and commercial schedules that underpin every new partnership. We are a flexible, hybrid working employer. We do have offices based in Manchester, Peterborough and London where frequent travel to would be expected although the primary role will be out and about seeing clients and partners as and when required.
Key Responsibilities
- Proposition Architecture & Solution Design
- Customer Journey Mapping: Design the end-to-end user experience for personal lines products (Motor, Home, Pet, etc.) via the partner's platform and/or requirements, ensuring compliance with Consumer Duty.
- Technical Scoping: Capture the requirements for API integrations, white-label portals, and data-sharing protocols between Markerstudy Retail and the corporate partner.
- Operational Viability: Validate that our back-office and claims teams can support the volume and service levels promised to provide first-class customer outcomes.
- Process Optimisation: Expertise in mapping and improving processes.
Head of Solutions Design employer: Vermelo
Contact Detail:
Vermelo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Solutions Design
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might help you land that Head of Solutions Design role!
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your experience in proposition architecture and solution design. This will give you an edge when discussing your skills with potential employers.
✨Tip Number 3
Prepare for interviews by understanding the company’s partnerships and customer journey. Be ready to discuss how you can enhance their solutions and improve client experiences. Tailor your answers to reflect their needs!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Head of Solutions Design
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Solutions Design role. Highlight your experience in proposition architecture and solution design, and show us how you can bridge the gap between different teams like sales and operations.
Showcase Your Skills: We want to see your expertise in customer journey mapping and technical scoping. Use specific examples from your past roles to demonstrate how you've successfully designed user experiences or managed API integrations.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and how it aligns with our needs.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vermelo
✨Know Your Customer Journey
Make sure you understand the end-to-end user experience for personal lines products. Be ready to discuss how you would design this journey and ensure compliance with Consumer Duty. Think about specific examples from your past experiences that demonstrate your ability to map customer journeys effectively.
✨Technical Integration Insights
Brush up on your knowledge of API integrations and data-sharing protocols. Be prepared to explain how you would capture requirements for these technical aspects in a partnership. Having a few examples of successful integrations you've managed will really help showcase your expertise.
✨Operational Viability Matters
Understand the importance of operational support in delivering first-class customer outcomes. Be ready to discuss how you would validate that back-office and claims teams can meet service levels. Sharing past experiences where you ensured operational viability will strengthen your case.
✨Process Optimisation Experience
Highlight your expertise in process optimisation during the interview. Prepare to discuss specific strategies you've implemented to improve efficiency and effectiveness in previous roles. This will show that you not only understand the theory but have practical experience in making processes better.