At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service in insurance renewals.
- Company: Brightside, a company dedicated to making a difference for customers and employees.
- Benefits: Empowering environment, competitive salary, and opportunities for personal growth.
- Other info: Join a dynamic team with a commitment to excellence and collaboration.
- Why this job: Be a role model and make a real impact on your team's success.
- Qualifications: Passion for leadership and a strong customer focus.
The predicted salary is between 28000 - 29120 £ per year.
About the Team
We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.
About the role
You'll need to be passionate about getting the best out of your team and demonstrate the right behaviours to be a real role model to our people. At Brightside, our customers are truly at the heart of everything we do, and our people live and breathe this, so you'll need to as well. You'll be someone who can balance a customer focus with a commercial edge, looking for efficiencies and opportunities in your day-to-day role that deliver real business benefits. Day to day you'll be managing the Renewals Team within a contact centre environment. Your team spend most of their time speaking to new or existing customers and discussing their insurance needs.
Key Responsibilities
- Lead and manage a Renewals team, ensuring all SLAs, financial targets, and business objectives are consistently met.
- Drive a performance-oriented culture, supporting continuous improvement and development.
Team Leader in Hampshire employer: Vermelo
Brightside is an exceptional employer that fosters a collaborative and empowering work culture, where hard work and dedication are recognised and rewarded. As a Team Leader in the SME Renewals Team, you will have the opportunity to make a meaningful impact on both customers and the business, while benefiting from a supportive environment that prioritises employee growth and development. Located in a dynamic contact centre, Brightside offers a unique chance to lead a passionate team focused on delivering outstanding customer service and achieving collective success.
