At a Glance
- Tasks: Champion customer outcomes and drive meaningful improvements in a regulated environment.
- Company: Join a leading insurance firm focused on customer-centric solutions.
- Benefits: Competitive contract salary, professional development, and a chance to make a real impact.
- Other info: Dynamic role with opportunities to influence and collaborate across teams.
- Why this job: Be at the forefront of enhancing customer experiences and compliance in the insurance sector.
- Qualifications: Degree or relevant qualification preferred; experience in customer roles within regulated entities.
The predicted salary is between 56059 - 68517 £ per year.
If you enjoy getting into the detail, questioning what you see, and driving improvements that actually matter, this role will suit you well. We are looking for someone who is curious, sharp, and ready to help us keep customers at the centre of everything we do.
The ideal candidate will have experience in product governance or customer analytics within a regulated environment, with hands-on involvement in Consumer Duty and the creation of customer outcome dashboards.
The Role
- Champion first line responsibilities for customer outcomes: You will support compliance with Consumer Duty outcomes and FCA cross cutting rules, produce monthly customer outcome monitoring, work with internal and external teams to gather data, review performance against thresholds, and highlight actions where metrics fall outside appetite. You will also support the Saturn Customer Committee with preparation of content, minute taking, and tracking of actions.
- Drive meaningful improvements for customers: Build strong working relationships with outsource partners, contribute to Board reporting, support monitoring of vulnerable customers, and work closely with pricing teams on general insurance pricing practice analysis. You will also support oversight of customer communication, learning from risk events, and recommending improvements across underwriting, pricing, and claims.
- Provide oversight and governance support: Help oversee customer activity delivered by Markerstudy Group on our behalf, raise issues where needed, support monthly governance reporting, assess customer propositions, and contribute to distribution governance and broker audit fair value reviews.
- Contribute to customer centric culture: You will attend forums, support the Customer Manager and Head of Pricing Performance and Customer, contribute to Board and committee papers, and maintain an up to date understanding of Consumer Duty and regulatory developments.
What You Will BringKnowledge and Experience:
- A university degree or relevant professional risk qualification is preferred.
- Experience working in a regulated entity in customer related roles.
- Familiarity with Consumer Duty requirements.
- Experience engaging with the FCA or PRA is an advantage.
- Good understanding of risks within a delegated environment.
- Clear understanding of conduct risk and the three lines of defence model.
Skills and Qualities:
- Customer focussed mindset.
- Strong relationship building abilities.
- Clear and confident communication skills.
- Good grasp of regulatory and compliance expectations within insurance.
- Naturally inquisitive and comfortable challenging the status quo.
- Ability to work across teams and external partners to influence outcomes.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: General Business, Insurance and Financial Services
Customer Outcomes Analyst in England employer: Vermelo
As a Direct Marketing Executive in Manchester, you'll join a dynamic and supportive team that values collaboration and professional growth. The company offers a hybrid work environment, competitive benefits, and opportunities to enhance your marketing skills while working on exciting multi-channel campaigns. With a focus on employee development and a commitment to high standards, this role is perfect for those seeking meaningful and rewarding employment in the marketing field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Outcomes Analyst in England
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Vermelo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Vermelo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Customer Outcomes Analyst in England
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Vermelo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Vermelo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Vermelo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Vermelo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Vermelo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Vermelo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
