At a Glance
- Tasks: Lead and inspire a dynamic Renewals team to achieve outstanding results.
- Company: Join Brightside, where we prioritise customer satisfaction and teamwork.
- Benefits: Empowering environment, competitive salary, and opportunities for personal growth.
- Other info: Thriving workplace with a focus on continuous improvement and career advancement.
- Why this job: Make a real difference for customers while developing your leadership skills.
- Qualifications: Experience in team leadership, excellent communication, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About the Team
We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.
About the role
You'll need to be passionate about getting the best out of your team and demonstrate the right behaviours to be a real role model to our people. At Brightside, our customers are truly at the heart of everything we do, and our people live and breathe this, so you'll need to as well. You'll be someone who can balance a customer focus with a commercial edge, looking for efficiencies and opportunities in your day-to-day role that deliver real business benefits. Day to day you'll be managing the Renewals Team within a contact centre environment. Your team spend most of their time speaking to new or existing customers and discussing their insurance needs.
Key Responsibilities
- Lead and manage a Renewals team, ensuring all SLAs, financial targets, and business objectives are consistently met.
- Drive a performance-oriented culture, supporting colleagues to meet and exceed their KPIs through regular coaching and development.
- Continuously improve customer and colleague-facing processes to enhance service quality and efficiency.
- Ensure full compliance with regulatory and governance standards, including FCA guidelines.
- Understand the commercial and financial impact of team performance and make data-driven decisions to optimise results.
- Embed departmental protocols and ensure service standards are consistently adhered to.
- Maintain up-to-date technical, product, and system knowledge to effectively support your team.
- Track and report on individual and team productivity, identifying trends, insights, and opportunities for improvement.
- Implement structured coaching, training, and development plans for team members, regularly reviewing effectiveness.
- Provide mentoring and guidance, working collaboratively with HR as needed on performance and development matters.
What We're Looking For
Essential Skills & Experience
- Proven experience in a team leader or people management role, ideally within a customer service or a Sales Environment.
- Insurance experience.
- Strong leadership skills with the ability to inspire and develop a high-performing team.
- Excellent communication and interpersonal skills, with the ability to adapt your approach to a range of individuals and situations.
- Comfortable working on your own initiative in a results-driven and customer-oriented setting.
- Analytical mindset and confident decision-maker.
Locations
Team Leader in Eastleigh, Hampshire employer: Vermelo
Brightside is an exceptional employer that fosters a collaborative and empowering work culture, where hard work and dedication are recognised and rewarded. As a Team Leader in the SME Renewals Team, you will have the opportunity to inspire and develop your team while making a meaningful impact on customer satisfaction and business success. With a focus on continuous improvement and professional growth, Brightside offers a supportive environment that encourages innovation and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Eastleigh, Hampshire
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Vermelo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Vermelo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Team Leader in Eastleigh, Hampshire
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Vermelo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Vermelo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Vermelo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Vermelo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Vermelo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Vermelo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
