If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Customer Experience Advisor
Overview
VisionTrack is the leading global provider of AI video telematics and connected fleet data.
The Customer Experience Team provides full support to selected customers and 'manage' all areas of the customer's account.
We are looking for a Customer Experience Advisor who is passionate about providing high standards of customer service and delighting our customers. This role will be to provide comprehensive support and exceptional service levels to enrich our customers journey with VisionTrack Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement.
Responsibilities
First point of call for visitors & phone calls and emails - ensuring customer service of a high standard.
Order Management & Customer Support
- Process customer orders, quotations and pro forma invoices accurately and efficiently.
- Manage customer enquiries, order updates and delivery communications.
Account Manager Support
- Provide administrative support, reporting and account updates for key customers.
- Assist with customer reviews, action tracking and service improvement initiatives.
SLA Monitoring & Reporting
- Monitor customer SLAs and produce service performance reports.
- Identify risks early and work with internal teams to prevent customer impact.
RMA & Technical Support Coordination
- Manage RMAs through the ticketing system and coordinate resolutions with Tech Support.
- Monitor open cases, provide customer updates and drive timely closure.
Invoice Accuracy & Credit Control Support
- Support accurate invoicing, billing queries and credit reduction initiatives.
- Assist with aged debt queries and work with Credit Control to resolve disputes.
Low-Touch Sales Support
- Support customer sales enquiries, product recommendations and quotation requests. xgikmsk
- Liaise with product specialists via Teams to provide accurate customer information.
Cross-Functional Coordination
- Work closely with Please click on the apply button to read the full job description
Customer Experience Advisor employer: Vermelo
As a Direct Marketing Executive in Manchester, you'll join a dynamic and supportive team that values collaboration and professional growth. The company offers a hybrid work environment, competitive benefits, and opportunities to enhance your marketing skills while working on exciting multi-channel campaigns. With a focus on employee development and a commitment to high standards, this role is perfect for those seeking meaningful and rewarding employment in the marketing field.
