At a Glance
- Tasks: Manage client relationships and drive proactive risk management for commercial fleets.
- Company: Join a pioneering insurance MGA transforming the commercial fleet industry.
- Benefits: Competitive salary, bonus structure, stock options, and meaningful career growth.
- Other info: Dynamic role with opportunities to collaborate across teams and improve client outcomes.
- Why this job: Be a trusted partner, making a real impact on client success and safety.
- Qualifications: Experience in client management and risk advisory communication.
The predicted salary is between 40000 - 50000 £ per year.
Winning a client is only the beginning. This role turns the insurance promise into proactive service, loss prevention and deep trust.
Why Reli
We are setting a new standard in commercial fleet insurance by pricing and mitigating risks proactively and making safer fleets better business for everyone. Trusted by market leaders. Powered by extraordinary talent and technology. Reli is an insurance MGA, co-founded with the world's largest logistics company and built to solve the real problems and needs of commercial fleet operators and the wider insurance ecosystem. We combine insurance expertise with technology across fleet risk, loss prevention, pricing, underwriting, claims and operations. Technology helps us improve everything we do as an MGA, remove low-value work and be more present for clients, brokers and partners.
Why this role matters
Retain and improve the UK client portfolio by becoming a trusted operational and risk partner, coordinating client- and partner service, proactive loss prevention and renewal readiness from end to end. You will become the trusted operational and risk partner for a portfolio of commercial fleet clients. You will connect service, claims insight, telematics, loss-prevention actions and renewal preparation so clients feel supported and measurable improvement actually happens. Loss ratio, client retention and NPS, renewal success are key measures of succeeding.
Our broker and partner standard: Clients should experience one joined-up Reli, and brokers and operating partners should experience us as a deeply trusted proactive extension of their own service. We want to build extraordinary relationships through trust, curiosity, value generation, responsiveness and reliability across the full client lifecycle.
What you will make happen
- Protect client retention, value and trust: Maintain strong relationship health, close commitments and issues, and create credible retention and renewal outcomes.
- Maintain controlled client and renewal readiness: Keep client data, commitments, claims and risk changes current; make ownership visible and escalate material issues early.
- Turn risk insight into client action: Translate telematics, claims and operating insight into agreed proactive loss-prevention actions, client adoption and measurable follow-through.
- Improve client workflows and data: Create reusable plans, templates and automation that reduce friction, strengthen data and make service less dependent on manual actions and individuals.
- Build a client-centred Reli culture: Partner with Sales and Underwriting and work as one unit. Create careful handovers, share learning, recognise strong work and surface responsible expansion opportunities.
What you will own
Own the day-to-day client and partner relationship, service actions and renewal preparation; recommend expansion or corrective actions; escalate coverage, pricing, claims, conduct or commitments outside scope. You will work closely with clients and fleet teams; Sales, Underwriting, Claims, Product and Operations; external service and data partners on proactive loss prevention, retention and renewal success.
What you bring
- Commercial fleet client management
- Risk-improvement and risk advisory communication
- Renewal and portfolio coordination
- Issue resolution and stakeholder management
- Commercial judgement, empathy and relationship care
How you work: Own the client outcome across boundaries; directness with human care. Early correction before failure; leverage, learning and shared context. We care more about evidence of outcomes, judgement and learning than a perfectly linear career or identical previous title. You do not need to match every line to apply.
The working reality
The work crosses functions and external partners, and the client will often experience Reli through how well you connect those moving parts. You will need to close issues, keep data and commitments current and challenge constructively when action is not happening. This is unlikely to suit someone who sees client management mainly as relationship maintenance, reactively waits for someone to call in to act, is avoiding difficult conversations or conflict, or who leaves ownership at functional boundaries. High trust. High care. High output. We give capable people meaningful freedom and context and expect them to own outcomes. Care means supporting colleagues, clients, brokers and partners, giving direct feedback and addressing problems early. Output means solving the right problems fast to a high standard.
Join as a co-owner
We are looking for people who want to join in and act as co-owners - taking responsibility for the whole company, improving what sits beyond their immediate remit and helping others succeed. The package includes a competitive fixed salary, participation in Reli's company-wide bonus structure and participation in our stock option programme (VSOP). The VSOP gives team members the opportunity to participate in potential long-term value they help create.
Apply
Start with the role-specific application form and complete our "Reality Check". The "Reality Check" is part of the application and gives you an honest view of the situations, expectations and choices you may meet at Reli. Are we the right fit for you?
Application and Reality Check: https//careers.reli-insurance.com/ The remaining process is introductory phone conversation - Culture Fit Interview - Function Fit Interview - references - final decision and offer. Reli welcomes different backgrounds and career paths. We will make reasonable adjustments to help candidates participate fully in the process.
Client Manager employer: Vermelo
Tradex Insurance is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to make impactful decisions. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work closely with senior leaders in a dynamic environment. The role of 2nd Line Risk Partner offers the unique advantage of influencing key risk frameworks while travelling to vibrant locations like Manchester and Brentwood, ensuring a diverse and engaging work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Vermelo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Vermelo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Vermelo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Vermelo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Vermelo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Vermelo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Vermelo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Vermelo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
