Large Loss Technical Controller in Chelmsford

Are you an experienced Large Loss Claims professional with a passion for technical quality, governance, and continuous improvement? Do you thrive on reviewing complex claims, challenging decisions, and driving best practice without owning the claim outcome? We're looking for a Technical Controller – Large Loss to join our Claims Technical Team, providing independent quality assurance and technical oversight across high value and complex claims. This is an opportunity to influence business performance, protect customer outcomes, and play a key role in maintaining the highest technical standards across our Large Loss operation.

What you'll be doing

• As a Technical Controller, you'll act as an independent technical authority, reviewing complex Large Loss claims to ensure they are managed fairly, consistently, and in line with regulatory expectations and best practice.
• Your responsibilities will include:
• Conducting structured quality assurance reviews across Large Loss claims
• Assessing technical decision making, liability, causation, quantum, reserving, litigation strategy, and documentation quality
• Providing independent challenge and assurance on Large Loss reserving decisions
• Identifying technical risks, conduct issues, customer detriment, and opportunities for improvement
• Delivering constructive feedback and quality insights to handlers and technical leaders
• Producing thematic analysis to support training, process improvements, and governance reporting
• Undertaking targeted reviews of panel solicitors and claims with Large Loss development potential
• Supporting governance forums through quality intelligence and technical expertise

This is a second line oversight role focused on assurance and quality, rather than operational claims handling or performance management.

What we're looking for

• We're interested in hearing from professionals who have:
• Significant experience handling or overseeing Large Loss claims, including complex injury, specialist liability, or high value property claims
• Strong technical knowledge of claims law, litigation processes, reserving principles, and expert evidence
• Experience in claims quality assurance, auditing, or technical peer review
• A thorough understanding of Consumer Duty, conduct risk, and fair value principles
• The ability to objectively assess complex claims and communicate clear, evidence based conclusions
• Excellent analytical, written, and stakeholder management skills
• Confidence to influence and challenge senior stakeholders without direct authority
• Intermediate Excel skills and experience analysing claims data and trends
• Experience across multiple jurisdictions including England & Wales, Northern Ireland, Republic of Ireland, Channel Islands, or European markets would be advantageous.

What makes you successful

• You'll be someone who combines technical expertise with sound judgement and integrity.
• You'll enjoy analysing complex information, identifying trends, and influencing positive change while maintaining independence and objectivity.
• You'll demonstrate:
• Technical excellence
• Analytical thinking
• Professional judgement
• Quality and risk awareness
• Constructive challenge
• Strong stakeholder engagement
• A customer and conduct focused mindset