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- Tasks: Drive growth by optimising digital customer journeys through experimentation and data analysis.
- Company: Join Markerstudy, a leading UK insurance group with a customer-first culture.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams in a fast-paced, innovative setting.
- Why this job: Make a real impact on customer experience and commercial performance in a dynamic team.
- Qualifications: Experience in digital optimisation and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Markerstudy is one of the UK's leading insurance groups, combining award-winning digital platforms with a strong, customer-first culture. We are now looking for an Optimisation Manager to help drive measurable growth across our digital customer journeys through insight-led experimentation, testing and continual improvement.
This is a highly visible role within our Digital team, where you will champion a test-and-learn culture and use data, creativity and customer insight to improve conversion, engagement and commercial performance across our online platforms.
What you’ll be doing:
- You will own and deliver Markerstudy's digital optimisation and experimentation roadmap, shaping how we test, learn and improve across the full customer journey.
- Designing and running structured A/B and multivariate tests to drive incremental conversion and revenue growth.
- Identifying optimisation opportunities using customer insight, behavioural data and analytics.
- Translating insight into clear, actionable hypotheses and test plans.
- Analysing test performance, drawing robust conclusions and sharing results with senior stakeholders.
- Embedding data-driven decision making across Digital and the wider business.
- Ensuring all testing and personalisation activity meets FCA and Consumer Duty requirements.
- You will work closely with Product, UX, Marketing, Data and Technology teams to ensure optimisation is built into everything we do.
What we’re looking for:
- Proven experience in digital optimisation, CRO or experimentation roles.
- Hands-on experience running A/B tests using industry-standard tools.
- Strong analytical skills, with the ability to turn data into insight and action.
- Knowledge of Google Analytics, Adobe Analytics or similar platforms.
- A solid understanding of UX, usability and customer-centred design.
- Awareness of highly regulated industry (Insurance / FS or other), data privacy and Consumer Duty considerations.
- Confident communication skills, able to present insight and recommendations clearly to senior stakeholders.
Nice to have:
- Experience in influencing and working with cross-functional teams.
- Experience optimising journeys in complex or regulated environments (insurance, financial services, utilities, telecoms etc.).
Why join Markerstudy?
At Markerstudy, you will be part of a fast-growing, digitally ambitious insurance group where your work directly impacts customer experience and commercial performance. You will have the autonomy to shape the optimisation agenda, backed by a business that genuinely values data-driven decision-making and innovation.
If you're passionate about experimentation, customer journeys and using insight to drive growth in a regulated digital environment, we'd love to hear from you.
Manager, Digital Customer Experience in Cambridge employer: Vermelo
Contact Detail:
Vermelo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Digital Customer Experience in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Be ready to discuss how you've used data to drive decisions in past roles – it’s all about demonstrating your impact!
✨Tip Number 3
Showcase your passion for digital optimisation! Share examples of A/B tests you've run or insights you've gained from customer data. This will help you stand out as someone who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Manager, Digital Customer Experience in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in digital optimisation and experimentation. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills: Since we’re all about data-driven decision-making, be sure to include examples of how you've used analytics to drive insights and improvements in previous roles. This will help us see your analytical thinking in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your ideas and experiences, as this reflects the clarity we value in our digital customer journeys.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vermelo
✨Know Your Data
Make sure you’re familiar with the key metrics and analytics tools mentioned in the job description, like Google Analytics or Adobe Analytics. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your A/B Testing Experience
Prepare specific examples of A/B tests you've designed and executed. Highlight the outcomes and what you learned from them, as this will demonstrate your hands-on experience and analytical skills.
✨Understand the Customer Journey
Brush up on the principles of customer-centred design and usability. Be prepared to discuss how you’ve improved digital customer journeys in the past, especially in regulated environments like insurance or financial services.
✨Communicate Clearly
Practice presenting your insights and recommendations succinctly. Since you'll be sharing results with senior stakeholders, being able to communicate complex data in a clear and engaging way is crucial.