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- Tasks: Drive growth through data-driven optimisation and experimentation in digital customer journeys.
- Company: Join Markerstudy, a leading UK insurance group with a customer-first culture.
- Benefits: Enjoy a hybrid work environment, autonomy, and a focus on innovation.
- Other info: Collaborate with cross-functional teams in a fast-growing, ambitious company.
- Why this job: Make a real impact on customer experience and commercial performance.
- Qualifications: Experience in digital optimisation and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Markerstudy is one of the UK's leading insurance groups, combining award-winning digital platforms with a strong, customer-first culture. We are now looking for an Optimisation Manager to help drive measurable growth across our digital customer journeys through insight-led experimentation, testing and continual improvement.
This is a highly visible role within our Digital team, where you will champion a test-and-learn culture and use data, creativity and customer insight to improve conversion, engagement and commercial performance across our online platforms.
What you’ll be doing:
- You will own and deliver Markerstudy's digital optimisation and experimentation roadmap, shaping how we test, learn and improve across the full customer journey.
- Designing and running structured A/B and multivariate tests to drive incremental conversion and revenue growth.
- Identifying optimisation opportunities using customer insight, behavioural data and analytics.
- Translating insight into clear, actionable hypotheses and test plans.
- Analysing test performance, drawing robust conclusions and sharing results with senior stakeholders.
- Embedding data-driven decision making across Digital and the wider business.
- Ensuring all testing and personalisation activity meets FCA and Consumer Duty requirements.
You will work closely with Product, UX, Marketing, Data and Technology teams to ensure optimisation is built into everything we do.
What we’re looking for:
- Proven experience in digital optimisation, CRO or experimentation roles.
- Hands-on experience running A/B tests using industry-standard tools.
- Strong analytical skills, with the ability to turn data into insight and action.
- Knowledge of Google Analytics, Adobe Analytics or similar platforms.
- A solid understanding of UX, usability and customer-centred design.
- Awareness of highly regulated industry (Insurance / FS or other), data privacy and Consumer Duty considerations.
- Confident communication skills, able to present insight and recommendations clearly to senior stakeholders.
Nice to have:
- Experience in influencing and working with cross-functional teams.
- Experience optimising journeys in complex or regulated environments (insurance, financial services, utilities, telecoms etc.).
Why join Markerstudy?
At Markerstudy, you will be part of a fast-growing, digitally ambitious insurance group where your work directly impacts customer experience and commercial performance. You will have the autonomy to shape the optimisation agenda, backed by a business that genuinely values data-driven decision-making and innovation.
If you're passionate about experimentation, customer journeys and using insight to drive growth in a regulated digital environment, we'd love to hear from you.
Manager Digital and Customer Experience in Cambridge employer: Vermelo
Contact Detail:
Vermelo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Digital and Customer Experience in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Be ready to discuss how you've used data to drive decisions in past roles – it’s all about demonstrating your impact!
✨Tip Number 3
Showcase your passion for digital optimisation! Bring examples of A/B tests you've run or insights you've gained from customer data. This will help you stand out as someone who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Manager Digital and Customer Experience in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in digital optimisation and experimentation. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant projects!
Showcase Your Analytical Skills: Since this role is all about data-driven decision-making, include specific examples of how you've used analytics tools like Google Analytics or Adobe Analytics in your previous roles. We love seeing numbers and results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vermelo
✨Know Your Data
Make sure you’re familiar with the key metrics and data sources relevant to digital optimisation. Brush up on your knowledge of Google Analytics or Adobe Analytics, as being able to discuss specific insights from these platforms will show your analytical prowess.
✨Prepare for A/B Testing Questions
Since this role involves running A/B tests, be ready to discuss your hands-on experience with them. Think of examples where you’ve designed tests, what hypotheses you formed, and how you analysed the results. This will demonstrate your practical understanding of experimentation.
✨Showcase Your Customer-Centric Mindset
Markerstudy values a customer-first culture, so be prepared to talk about how you’ve used customer insights to drive improvements in digital journeys. Share specific examples of how you’ve translated data into actionable strategies that enhanced user experience.
✨Communicate Clearly with Stakeholders
This role requires presenting insights to senior stakeholders, so practice articulating your findings clearly and confidently. Use simple language to explain complex data concepts, and prepare to discuss how you’ve influenced decisions in previous roles.