At a Glance
- Tasks: Provide first-line technical support to customers via phone, email, and chat.
- Company: Join VisionTrack, a leader in innovative video telematics solutions.
- Benefits: Flexible working options, competitive salary, and opportunities for growth.
- Other info: No extensive experience needed; just bring your curiosity and tech-savvy mindset.
- Why this job: Be part of an exciting expansion and help improve fleet safety and performance.
- Qualifications: Fluent in French and English, with a passion for technology and problem-solving.
The predicted salary is between 25000 - 30000 € per year.
Location: Ideally, hybrid to Tunbridge Wells, Kent, but flexible for the right candidate.
VisionTrack is a leading provider of video telematics solutions, delivering innovative technology that helps fleets improve safety, performance and operational efficiency. This is an exciting time to join us as we continue to expand our French customer base.
We are looking for a fluent French and English speaker to join our 1st Line Technical Support team, supporting customers with technical queries, service tickets and remote troubleshooting across our video telematics products and platforms.
You do not need to be highly experienced for this role. What matters most is that you are technically minded, curious, enjoy working with technology and have a genuine interest in hardware, devices and fixing problems. This could suit someone with some technical support, IT, service desk, electronics, automotive, installation, mobile device, hardware or general technology experience who is keen to develop.
What you'll be doing:
- Providing first-line technical support to customers across phone, email and chat, helping to diagnose and resolve issues relating to VisionTrack's video telematics devices and platform.
1st Line Technical Support in Ashford employer: Vermelo
At VisionTrack, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Our hybrid working model in Tunbridge Wells allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a supportive environment. Join us to be part of a forward-thinking team that values curiosity and technical expertise, making a meaningful impact in the world of video telematics.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Technical Support in Ashford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VisionTrack. Understand their products and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with technical queries, brush up on troubleshooting techniques. Maybe even run through some common tech issues with a friend to get comfortable explaining solutions.
✨Tip Number 3
Show off your language skills! As a French and English speaker, make sure to highlight this during your interview. You could even prepare a few phrases in French to demonstrate your fluency and confidence.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace 1st Line Technical Support in Ashford
Some tips for your application 🫡
Show Your Tech Savvy:Make sure to highlight any technical experience you have, even if it's just a hobby. We want to see your curiosity and passion for technology shine through in your application!
Be Bilingual:Since we're looking for someone fluent in both French and English, don't forget to showcase your language skills. Use both languages in your application where appropriate to demonstrate your proficiency!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. We love seeing how your unique experiences align with what we do at VisionTrack, so make it personal and relevant!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vermelo
✨Brush Up on Your Tech Knowledge
Make sure you’re familiar with the basics of video telematics and the specific products VisionTrack offers. Being able to discuss these technologies confidently will show your genuine interest and technical mindset.
✨Practice Your Bilingual Skills
Since this role requires fluency in both French and English, it’s a good idea to practice common technical phrases and customer service scenarios in both languages. This will help you feel more comfortable during the interview when discussing technical issues.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems in the past, even if they’re from personal projects or previous jobs. Highlighting your curiosity and ability to troubleshoot will resonate well with the interviewers.
✨Ask Insightful Questions
Come prepared with questions about the team dynamics, training opportunities, and the types of challenges you might face in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
