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- Tasks: Manage motor claims and ensure efficient resolutions for Third Party Property Damage.
- Company: Join a supportive team in a growing insurance company with a collaborative culture.
- Benefits: Enjoy hybrid working, tailored training, and clear career progression opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic claims environment.
- Qualifications: Experience in motor claims is a plus, but full training will be provided.
- Other info: Embrace a proactive mindset and thrive in a team-oriented atmosphere.
The predicted salary is between 30000 - 40000 £ per year.
Locations: Tunbridge Wells, Manchester, Whitstable
Hybrid working – typically 1 day per week in the office once probation is complete
About the Role
We’re looking for proactive and customer-focused Claims Handlers to join our growing team. You’ll manage motor claim tasks, dealing with Third Party Property Damage. You will manage these claims by exception and only working tasks within your remit. Using your technical expertise, negotiation skills, and strong communication, you’ll ensure claims are resolved efficiently, fairly, and in line with both regulatory standards and our business objectives.
We’ll support you with full training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the chance to earn an annual pay review.
What You’ll Be Doing
- Handle allocated motor claim tasks in line with our philosophy, processes, and service standards.
- In-bound & out-bound Customer phone calls.
- Reviewing and making payments on Vehicle Damage, Special Damages and Static Property claims.
- Control claims costs through robust negotiation and strong use of evidence.
- Communicate confidently with customers, third parties, and suppliers.
- Maintain accurate records, reserves, and task management to ensure claims progress in a timely way.
- Work within agreed authority limits, escalating when appropriate.
- Collaborate with colleagues and business partners to achieve positive outcomes.
- Stay up to date with FCA, DPA, and TCF requirements, always ensuring compliance.
- Take ownership of your personal development, supported by ongoing training and coaching.
What We’re Looking For
- Experience in motor claims handling is desirable but, full training will be provided.
- Strong knowledge of indemnity, liability, third-party risks, and related heads of claim is desirable.
- Excellent negotiation skills, with the ability to balance customer service and cost control.
- Confident communicator with proven telephony and customer service skills.
- Highly organised, with the ability to prioritise your own workload.
- Commercially aware and adaptable, with a willingness to learn and grow.
- Strong team player with a proactive mindset and a 'Can do' attitude.
What We Offer
- Hybrid working (typically 1 day in the office per week once probation is complete).
- Clear development pathways with tailored training and coaching.
- A collaborative and supportive team culture.
- The chance to build specialist expertise in a dynamic claim’s environment.
Claims Handler - Third Party Property Damage in Whitstable employer: Vermelo RPO
Contact Detail:
Vermelo RPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Third Party Property Damage in Whitstable
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since you'll be handling claims, being able to communicate effectively and negotiate well is key. Role-play with a friend or use online resources to sharpen those skills before your interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know regarding their training and development opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our awesome team!
We think you need these skills to ace Claims Handler - Third Party Property Damage in Whitstable
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Claims Handler role. Highlight any relevant experience in motor claims handling, negotiation skills, and customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for our team. Keep it concise but engaging!
Show Off Your Communication Skills: As a Claims Handler, strong communication is key. In your application, demonstrate your ability to communicate clearly and confidently, whether it's through your writing style or examples of past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vermelo RPO
✨Know Your Claims Stuff
Brush up on your knowledge of motor claims handling, especially around third-party property damage. Familiarise yourself with key terms like indemnity and liability, as well as the processes involved in managing claims. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since the role involves a lot of customer interaction, practice your communication skills. Think about how you would explain complex claims processes to a customer in simple terms. Be prepared to demonstrate your ability to negotiate effectively while maintaining excellent customer service.
✨Be Organised and Prioritise
The job requires strong organisational skills, so think about how you manage your workload. Prepare examples of how you've successfully prioritised tasks in the past, especially in high-pressure situations. This will highlight your ability to handle multiple claims efficiently.
✨Embrace the Team Spirit
This role is all about collaboration, so be ready to discuss how you work within a team. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for being part of a supportive team culture. A 'can do' attitude goes a long way!