At a Glance
- Tasks: Manage service tickets and ensure smooth operations in a tech-driven environment.
- Company: Join VisionTrack, a leader in AI-powered video telematics.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Dynamic role with excellent career development opportunities.
- Why this job: Be part of a fast-paced team making a real impact in fleet safety and efficiency.
- Qualifications: Strong admin skills, attention to detail, and a passion for technology.
The predicted salary is between 30000 - 40000 € per year.
Location: Tunbridge Wells, Kent - Hybrid
About VisionTrack
VisionTrack is a leading provider of AI-powered video telematics, helping fleets operate more safely, efficiently, and intelligently. Our technology combines video, data and AI to give businesses real-time visibility and control over their operations. We’re growing quickly and looking for a Service Support Advisor to play a key role in keeping our service operations running smoothly.
The Role
This is a detail-focused, operational role at the heart of our service function. You’ll be responsible for managing service tickets from start to finish, ensuring all work carried out by engineers and third-party suppliers is accurate, validated, and ready for billing. It’s ideal for someone who enjoys problem-solving, working with data, and being part of a fast-paced, tech-driven environment.
What You’ll Be Doing
- Managing service tickets from creation through to closure
- Reviewing and validating engineer job sheets and service reports
- Checking warranty status and ensuring correct billing eligibility
- Raising invoices and supporting monthly billing processes
- Liaising with customers regarding purchase orders and queries
- Working closely with internal technical teams to validate product usage
- Managing relationships with third-party suppliers, including escalations
- Resolving service ticket and invoice queries through to completion
- Validating labour, parts, and supplier costs
- Supporting reporting for key accounts (ticket volumes, billing data)
- Using internal platforms to track vehicles, projects, and service activity
- Attending customer and supplier calls to provide updates and insights
What We’re Looking For
- Strong administrative or operational experience
- High attention to detail and accuracy
- Confident working with data, systems, and processes
- Good Excel skills (advantageous)
- Excellent communication skills, both written and verbal
- Customer-focused mindset
- Ability to prioritise and manage multiple tasks
- Comfortable working in a fast-paced, tech-led environment
- A genuine interest in technology and willingness to learn
Service Support Administrator employer: Vermelo RPO
At VisionTrack, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in the picturesque Tunbridge Wells, our hybrid working model provides flexibility while ensuring employees are supported in their professional growth through continuous learning opportunities. Join us to be part of a forward-thinking team that values your contributions and encourages a customer-focused mindset in a fast-paced, tech-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they use technology. This will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your problem-solving skills and attention to detail, which are key for the Service Support Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Support Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Support Administrator role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:Since this role requires a high level of accuracy, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vermelo RPO
✨Know Your Stuff
Before the interview, make sure you understand VisionTrack's services and how they use AI in video telematics. Familiarise yourself with their technology and think about how your skills can contribute to their operations.
✨Show Off Your Attention to Detail
Since this role is all about managing service tickets and ensuring accuracy, be prepared to discuss examples from your past where your attention to detail made a difference. Highlight any experience you have with data management or operational tasks.
✨Brush Up on Your Excel Skills
If you have experience with Excel, be ready to talk about it! Mention any specific functions or tools you’ve used that could be relevant to the role. If you're not confident, consider doing a quick online refresher before the interview.
✨Communicate Clearly
Excellent communication is key for this position. Practice explaining complex ideas simply and clearly. Think about how you would handle customer queries or liaise with technical teams, and be ready to share those scenarios during the interview.
