At a Glance
- Tasks: Manage high-value motor claims and provide technical support to the team.
- Company: Join a leading firm in the insurance industry focused on large loss claims.
- Benefits: Enjoy remote work flexibility and opportunities for professional development.
- Why this job: Be part of a dynamic team making impactful decisions in serious injury claims.
- Qualifications: Strong knowledge of personal injury claims and excellent communication skills required.
- Other info: Ideal for those looking to grow their expertise in a supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
Senior Technical Claims Handler (Large Loss) – Remote
Overview:
As Senior Technical Claims Handler working within the Large Loss Team. You will pro-actively handle a portfolio of motor claims consisting of mainly high value bodily injury with reserves in excess of £500,000.
Working within a team you will be a central referral point for technical issues, advising on strategy, tactics and key developments. You will also assist in targeted reviews to ensure best practices and outcomes.
Responsibilities:
Key Responsibilities:
- Managing claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels.
- Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation
- Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable.
- Attendance at Trials and conferences with Counsel where appropriate.
- Adherence to and engagement with Reinsurers and all associated Large Loss procedures.
- Full adherence to authority limits
- Developing and maintaining effective relationships with colleagues and business partners.
- Adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits.
- Ensuring compliance with all regulatory requirements (including treating customers fairly principles).
- Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
- Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
- Act as a technical referral point within team and through the business, to ensure technical queries and referrals are managed within SLA s
- Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
- Where applicable, to ensure that GDPR, FCA, TCF and other regulatory requirements are met.
Key Skills and Knowledge:
- Strong and current working knowledge of personal injury claims with a handling experience in serious injury
- Strong technical knowledge and, where applicable, the application of Discount Rate, Care Claims and any other heads of claim applying to serious injury claims.
- Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity.
- Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential.
- Knowledge of current, relevant Case Law
- Ensuring compliance with all regulatory requirements (including treating customers fairly)
- Strong customer service and communication skills
- Ability to manage and prioritise own workloads
- Good communicator and the ability to coach and support colleagues on technical topics
- Willingness to develop self and new skills
- Ability to work with flexibility in a proactive claims environment
- Good market knowledge
- Good commercial awareness
Senior Technical Claims Handler 8.3 employer: Vermelo RPO
Contact Detail:
Vermelo RPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Claims Handler 8.3
✨Tip Number 1
Familiarise yourself with the latest trends and developments in personal injury claims, especially those related to high-value cases. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance and claims handling industry. Attend relevant webinars or local meetups to connect with others who may provide insights or even referrals for the Senior Technical Claims Handler position.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed high-value claims or navigated complex technical issues. This will showcase your expertise and problem-solving skills during the interview process.
✨Tip Number 4
Research StudySmarter's company culture and values. Understanding our approach to customer service and regulatory compliance will allow you to align your responses during the interview, making you a more attractive candidate for the role.
We think you need these skills to ace Senior Technical Claims Handler 8.3
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with personal injury claims, especially in serious injury cases. Use specific examples that demonstrate your technical knowledge and negotiation skills relevant to the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Senior Technical Claims Handler position. Discuss how your background aligns with the responsibilities outlined in the job description, particularly your ability to manage high-value claims and maintain good file discipline.
Highlight Relevant Skills: Emphasise your strong customer service and communication skills in your application. Mention any experience you have in coaching or supporting colleagues, as this is a key aspect of the role.
Showcase Regulatory Knowledge: Demonstrate your understanding of regulatory requirements such as GDPR and FCA compliance in your application. This will show that you are well-versed in the necessary legal frameworks that govern the claims process.
How to prepare for a job interview at Vermelo RPO
✨Showcase Your Technical Knowledge
Make sure to highlight your strong understanding of personal injury claims, especially serious injury cases. Be prepared to discuss specific examples where you've successfully applied your technical knowledge in negotiations or decision-making.
✨Demonstrate Effective Communication Skills
As a Senior Technical Claims Handler, communication is key. Practice articulating complex ideas clearly and concisely. You might be asked to explain how you would handle a difficult claim or communicate with colleagues and clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to managing high-value claims, negotiating settlements, or dealing with regulatory compliance. Think through your approach and the rationale behind your decisions.
✨Emphasise Team Collaboration
Since you'll be working within a team, it's important to demonstrate your ability to collaborate effectively. Share examples of how you've supported colleagues or contributed to team success in previous roles, particularly in handling complex claims.