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- Tasks: Manage motor claims, making key decisions and communicating with customers.
- Company: Join a supportive team in a dynamic claims environment.
- Benefits: Enjoy hybrid working, tailored training, and clear career progression.
- Why this job: Make a real impact while developing your skills in a collaborative culture.
- Qualifications: Experience in motor claims handling and strong negotiation skills required.
- Other info: Proactive mindset and a 'Can do' attitude are essential for success.
The predicted salary is between 36000 - 60000 £ per year.
Locations: You must be commutable to one of the following offices: Manchester, Chelmsford, Whitstable.
(Hybrid working – typically 1 day per week in the office once probation is passed)
About the Role
We’re looking for proactive and customer-focused Claims Handlers to join our growing team.
You’ll manage motor claim tasks, focussing on achieving accurate Indemnity and Liability decisions, whilst updating our Customers throughout. You will manage these claims by exception and only working tasks within your remit. Using your technical expertise, negotiation skills, and strong communication, you’ll ensure decisions are made efficiently, fairly, and in line with both regulatory standards and our business objectives.
We’ll support you with full training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the chance to earn an annual pay review.
What You’ll Be Doing
- Handle allocated motor claim tasks in line with our philosophy, processes, and service standards.
- In-bound & out-bound Customer phone calls.
- Empowered to make Indemnity and Liability decisions to achieve the best outcomes for our customers and the business.
- Control claims costs through robust negotiation and strong use of evidence.
- Communicate confidently with customers, third parties, and suppliers.
- Maintain accurate records, reserves, and task management to ensure claims progress in a timely way.
- Work within agreed authority limits, escalating when appropriate.
- Collaborate with colleagues and business partners to achieve positive outcomes.
- Stay up to date with FCA, DPA, and TCF requirements, always ensuring compliance.
- Take ownership of your personal development, supported by ongoing training and coaching.
What We’re Looking For
- Experience in motor claims handling environment is essential.
- Strong knowledge of indemnity, liability, third-party risks, and related heads of claim is required.
- Excellent negotiation skills, with the ability to balance customer service and cost control.
- Confident communicator with proven telephony and customer service skills.
- Highly organised, with the ability to prioritise your own workload.
- Commercially aware and adaptable, with a willingness to learn and grow.
- Strong team player with a proactive mindset and a 'Can do' attitude.
What We Offer
- Hybrid working (typically 1 day in the office per week once probation is complete).
- Clear development pathways with tailored training and coaching.
- A collaborative and supportive team culture.
- The chance to build specialist expertise in a dynamic claims environment.
TP Claims - Indemnity & Liability Resolution (ILR) in Manchester employer: Vermelo RPO
Contact Detail:
Vermelo RPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TP Claims - Indemnity & Liability Resolution (ILR) in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role involves making indemnity and liability decisions, being able to confidently negotiate and communicate with customers is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace TP Claims - Indemnity & Liability Resolution (ILR) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your motor claims handling experience and any relevant negotiation skills to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about claims handling and how your background aligns with our needs. Be sure to mention your customer-focused approach and any specific achievements that demonstrate your capabilities.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Vermelo RPO
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims, indemnity, and liability. Familiarise yourself with common scenarios and how to handle them. This will not only show your expertise but also help you answer questions confidently.
✨Show Off Your Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex concepts in simple terms.
✨Demonstrate Your Negotiation Prowess
Prepare examples from your past experiences where you successfully negotiated outcomes. Highlight how you balanced customer satisfaction with cost control, as this is crucial for the role.
✨Be Ready to Discuss Compliance
Brush up on FCA, DPA, and TCF requirements. Be prepared to discuss how you ensure compliance in your work. Showing that you understand the regulatory landscape will set you apart from other candidates.
