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For Companies At a Glance
- Tasks: Manage recovery activities and engage with insurers to protect customer interests.
- Company: Dynamic insurance firm focused on customer care and recovery solutions.
- Benefits: Comprehensive training, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers recover their money and ensuring fair treatment.
- Qualifications: Customer service skills and a willingness to learn; experience in insurance is a plus.
- Other info: Join a supportive team where your contributions lead to tangible results.
The predicted salary is between 30000 - 42000 £ per year.
Location: Manchester
About the role
Recovery is where the money comes back and where good claims handling really shows. As a Recovery Handler, you will play a critical role in recovering financial outlay following non-fault claims, protecting our customers’ interests, and ensuring excess payments are returned promptly where applicable. This role sits at the start of the recovery journey. You will make sure our outlay is accurately reflected, pursue recovery opportunities proactively, and manage third party insurers and solicitors with confidence. You will balance commercial awareness with strong customer care, keeping policyholders informed throughout the process. If you like ownership, accountability, and seeing tangible results from your work, this role delivers exactly that.
What you will be doing
- Managing recovery activity following non-fault claims
- Ensuring recovery documentation accurately reflects financial outlay
- Engaging with third party insurers and solicitors to pursue recoveries
- Protecting customer rights throughout the recovery process
- Returning customer excess payments promptly when recovered
- Delivering against SLAs, financial targets, and productivity measures
- Keeping policyholders proactively updated
- Identifying all potential recovery opportunities and managing them through to conclusion
- Applying Consumer Duty principles in every decision
- Handling vulnerable customers appropriately and making required adjustments
- Keeping up to date with changes in legislation and case law
- Following correct governance for abandoned recoveries and instalment plans
- Supporting team initiatives and continuous improvement activity
What we are looking for
- Experience in insurance or debt recovery is preferred but not essential
- Strong customer service and communication skills
- Confidence handling financial and recovery related conversations
- Good understanding of motor insurance claims
- High attention to detail and accuracy
- Ability to manage and prioritise workload effectively
- Commercial awareness and accountability for outcomes
- A willingness to learn, develop, and challenge yourself
- Full training will be provided, but attitude, ownership, and work ethic matter more than ticking every technical box.
Recoveries Claims Handler in Manchester employer: Vermelo RPO
Contact Detail:
Vermelo RPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recoveries Claims Handler in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of a Recoveries Claims Handler. Highlight your customer service experience and any relevant situations where you've successfully managed financial conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us and ready to take that next step in your career.
We think you need these skills to ace Recoveries Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Recoveries Claims Handler role. Highlight any relevant experience in insurance or customer service, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about recovery claims and how your skills can benefit us at StudySmarter. Keep it concise but engaging!
Showcase Your Customer Care Skills: Since this role involves a lot of customer interaction, make sure to highlight your strong communication skills. Share examples of how you've handled customer queries or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Vermelo RPO
✨Know Your Stuff
Make sure you brush up on your knowledge of motor insurance claims and recovery processes. Familiarise yourself with common terminology and recent changes in legislation. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you’ve gone above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your strong communication skills and commitment to customer care.
✨Demonstrate Accountability
The job requires ownership and accountability, so be ready to talk about times when you've taken responsibility for your work. Share examples of how you’ve managed your workload effectively and met targets. This will highlight your commercial awareness and ability to deliver results.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the company’s approach to continuous improvement, or how they support employees in their development. Asking questions shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.