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For Companies At a Glance
- Tasks: Lead customer onboarding, deliver impactful training, and build long-term relationships.
- Company: Dynamic company focused on customer success and growth.
- Benefits: Fantastic salary, hybrid work, health insurance, and 24 days holiday.
- Why this job: Make a real impact by empowering customers and driving their success.
- Qualifications: Experience in customer training, strong communication, and relationship-building skills.
- Other info: Genuine career progression opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join Us as a Customer Success Leader Driving Impact at Scale. Are you passionate about helping customers get real value from the solutions they use? Do you thrive on building strong relationships, guiding senior stakeholders, and creating customer experiences that truly make a difference? If so, this role puts you at the heart of long-term customer growth and success.
We’re looking for someone who can take ownership of a portfolio of high-value accounts, act as a trusted strategic advisor, and ensure customers are fully empowered, engaged, and set up for continued success.
What You’ll Be Doing:
- Leading smooth, confident onboarding experiences for large, complex customers.
- Delivering impactful training — from hands-on workshops to virtual sessions and “train-the-trainer” programs.
- Partnering with customer leadership to embed knowledge into their internal processes across multiple sites and regions.
- Creating high-quality training content that drives consistent global adoption.
- Building long-term relationships focused on retention, renewals, and measurable value.
- Running strategic success plans and supporting regular business reviews that highlight ROI.
- Acting as the internal voice of the customer, influencing product, operations, and support improvements.
- Reporting on critical success metrics: adoption, retention, NPS/CSAT, and customer advocacy.
- Driving advocacy by securing testimonials, case studies, and reference opportunities.
What You’ll Bring:
- Strong experience delivering customer training programs and leading executive-level sessions.
- A proven ability to build influence and trust with senior stakeholders.
- A track record of driving ROI, adoption, and structured success plans.
- Standout presentation, facilitation, and communication skills.
- Experience managing complex onboarding, integrations, and enterprise-level rollouts.
- Confidence leading QBRs and executive business reviews.
- A data-driven mindset, connecting usage and adoption to meaningful business outcomes.
- Clear, polished written and verbal communication.
Perks of the Role:
- Fantastic Salary
- Monday-Friday 9 am -5 pm
- Hybrid working model.
- Free parking on site
- Health Assured Employee Assistance Programme (EAP)
- Private Medical Insurance
- 24 days of holiday plus Bank Holidays
- Life Assurance (x4 salary)
- Pension
This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today.
Locations
Senior Customer Success Specialist in Kent, Southborough employer: Vermelo RPO
Contact Detail:
Vermelo RPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Specialist in Kent, Southborough
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work here.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. Think about how you can showcase your experience in onboarding and training, as well as your ability to build relationships with senior stakeholders.
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss how you've used metrics to drive adoption and ROI in past roles. This will demonstrate your strategic thinking and ability to influence outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior Customer Success Specialist in Kent, Southborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Specialist. Highlight your experience in customer training and relationship building, and don’t forget to mention any relevant metrics that showcase your impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your skills align with our mission. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive ROI and customer engagement. Numbers speak volumes, so include any stats or success stories that highlight your contributions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Vermelo RPO
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, CSAT, and ROI. Be ready to discuss how you've used these metrics in past roles to drive customer engagement and retention.
✨Showcase Your Training Experience
Prepare examples of impactful training sessions you've delivered, especially for senior stakeholders. Highlight your ability to create engaging content and lead workshops that empower customers.
✨Build Relationships with Confidence
Think of specific instances where you've built trust with senior stakeholders. Share stories that demonstrate your relationship-building skills and how they led to successful outcomes for customers.
✨Be Data-Driven
Come equipped with data that showcases your previous successes in driving adoption and usage. Discuss how you connect these metrics to meaningful business outcomes, as this will resonate well with the interviewers.
