Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage service tickets and ensure smooth operations in a tech-driven environment.
- Company: Join VisionTrack, a leader in AI-powered video telematics.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Dynamic role with excellent career development opportunities.
- Why this job: Be part of a fast-paced team making a real impact in fleet safety.
- Qualifications: Strong admin skills, attention to detail, and a passion for technology.
The predicted salary is between 25000 - 32000 £ per year.
Location: Tunbridge Wells, Kent - Hybrid
About VisionTrack
VisionTrack is a leading provider of AI-powered video telematics, helping fleets operate more safely, efficiently, and intelligently. Our technology combines video, data and AI to give businesses real-time visibility and control over their operations. We’re growing quickly and looking for a Service Support Advisor to play a key role in keeping our service operations running smoothly.
The Role
This is a detail-focused, operational role at the heart of our service function. You’ll be responsible for managing service tickets from start to finish, ensuring all work carried out by engineers and third-party suppliers is accurate, validated, and ready for billing. It’s ideal for someone who enjoys problem-solving, working with data, and being part of a fast-paced, tech-driven environment.
What You’ll Be Doing
- Managing service tickets from creation through to closure
- Reviewing and validating engineer job sheets and service reports
- Checking warranty status and ensuring correct billing eligibility
- Raising invoices and supporting monthly billing processes
- Liaising with customers regarding purchase orders and queries
- Working closely with internal technical teams to validate product usage
- Managing relationships with third-party suppliers, including escalations
- Resolving service ticket and invoice queries through to completion
- Validating labour, parts, and supplier costs
- Supporting reporting for key accounts (ticket volumes, billing data)
- Using internal platforms to track vehicles, projects, and service activity
- Attending customer and supplier calls to provide updates and insights
What We’re Looking For
- Strong administrative or operational experience
- High attention to detail and accuracy
- Confident working with data, systems, and processes
- Good Excel skills (advantageous)
- Excellent communication skills, both written and verbal
- Customer-focused mindset
- Ability to prioritise and manage multiple tasks
- Comfortable working in a fast-paced, tech-led environment
- A genuine interest in technology and willingness to learn
Locations
Service Support Administrator in Kent, Royal Tunbridge Wells employer: Vermelo RPO
Contact Detail:
Vermelo RPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Administrator in Kent, Royal Tunbridge Wells
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand VisionTrack's tech and how it impacts service operations. This will help you stand out and show you're genuinely interested in the position.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves managing service tickets and resolving queries, think of examples from your past experiences where you've tackled similar challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Support Administrator in Kent, Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Support Administrator role. Highlight your administrative experience and any relevant skills, especially those related to data management and customer service. We want to see how you fit into our tech-driven environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Don’t forget to mention your interest in technology and problem-solving – it’s key for us!
Show Off Your Attention to Detail: In this role, attention to detail is crucial. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Vermelo RPO
✨Know the Company Inside Out
Before your interview, take some time to research VisionTrack. Understand their products, especially how they use AI in video telematics. This will not only show your interest but also help you relate your skills to their needs.
✨Showcase Your Attention to Detail
Since this role is all about managing service tickets and ensuring accuracy, be prepared to discuss examples from your past where your attention to detail made a difference. Bring up specific instances where you caught errors or improved processes.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to resolve issues, especially in a fast-paced environment. Be ready to explain your thought process and how you approached these challenges, as this will resonate well with the operational focus of the role.
✨Prepare for Data-Related Questions
Since the job involves working with data and systems, brush up on your Excel skills and be ready to discuss how you've used data in previous roles. You might even want to prepare a few examples of how data analysis has helped you make informed decisions.