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For Companies At a Glance
- Tasks: Investigate fraud claims and manage caseloads to protect customers and the business.
- Company: Join a leading UK motor insurance company known for niche cover and market expertise.
- Benefits: Enjoy hybrid working, personal development opportunities, and a supportive team culture.
- Why this job: Make a real impact by fighting fraud while developing valuable investigative skills.
- Qualifications: Experience in bodily injury claims and knowledge of fraud investigation is essential.
- Other info: Work in a dynamic environment with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Location: Nottingham / Manchester / Tunbridge Wells / Whitstable/ Chesterfield (hybrid working)
Overview
Due to the continued success and expansion, we are now looking to recruit an experienced Claims Fraud Investigator to join our dynamic and forward-thinking teams.
With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.
The purpose of this role is to protect our customers, partners, and our business from fraud.
Key Responsibilities
- Screening incoming claims referrals against known fraud indicators and other risk factors, identifying cases where investigation is required as well as providing detailed feedback on those that do not to the Claims Department to assist in improving referral quality.
- Managing fraud rings and linked claim investigations, adhering to internal and IFB protocols.
- Utilising a variety of desktop tools (CUE, MIAFTR etc.) as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation.
- Utilise conversation management techniques in order to further determine risk and separate honesty from inconsistency when dealing with all claimants and their representatives.
- Pursuing follow up inquiries with external parties including regulatory and licensing authorities, other insurers and law agencies.
- Providing focused instructions to, and subsequently liaising with, specialist investigative suppliers including field investigators, engineers and forensic specialists.
- Validating documents and handling sensitive data.
- Ability to assess the evolving evidential picture of a claim in order to drive a proactive investigation and determine the correct outcome.
- Managing claims caseload, in accordance with the claims philosophy, claims handling procedures and service levels.
- Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
- Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
- Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
- Developing and maintaining effective relationships with colleagues and business partners.
- Pro-actively managing personal training and development requirements.
- Undertaking general claims tasks, as required.
- To adhere to Company processes with regard to FCA compliance, DPA and Treating Customers Fairly, ensuring strict compliance in all these areas.
Essential Skills and Knowledge:
- Bodily injury claims handling experience.
- Investigation of suspect fraudulent RTA/bodily injury claims.
- Knowledge of Credit Hire claims.
- Knowledge and experience of numerous fraud types.
Counter Fraud Investigator employer: Vermelo RPO
Contact Detail:
Vermelo RPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Fraud Investigator
✨Tip Number 1
Familiarise yourself with the latest fraud detection tools and techniques. Understanding how to use desktop tools like CUE and MIAFTR will give you an edge in your investigations and show that you're proactive about staying updated in the field.
✨Tip Number 2
Network with professionals in the insurance and fraud investigation sectors. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Brush up on your conversation management skills. Being able to effectively communicate and assess claimants' honesty is crucial in this role, so consider practising these techniques in mock interviews or role-playing scenarios.
✨Tip Number 4
Research the company’s approach to fraud prevention and claims handling. Understanding our specific processes and values will help you tailor your discussions during interviews and demonstrate your genuine interest in joining our team.
We think you need these skills to ace Counter Fraud Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling and fraud investigation. Use specific examples that demonstrate your skills in managing fraud cases and working with various investigative tools.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your motivation for applying to this role. Mention your understanding of the insurance market and how your background aligns with the responsibilities of a Counter Fraud Investigator.
Highlight Relevant Skills: In your application, emphasise your knowledge of bodily injury claims and your experience with fraud detection techniques. Be specific about the tools you have used and the outcomes of your investigations.
Showcase Communication Skills: Since the role involves liaising with various stakeholders, include examples of how you've effectively communicated in previous roles. This could be through managing inquiries or maintaining relationships with colleagues and partners.
How to prepare for a job interview at Vermelo RPO
✨Know Your Fraud Indicators
Familiarise yourself with common fraud indicators relevant to the role. Be prepared to discuss specific examples of how you've identified and managed fraud cases in the past.
✨Demonstrate Investigation Skills
Highlight your experience with investigation techniques, especially in relation to bodily injury claims. Be ready to explain your approach to managing complex cases and how you utilise various tools and databases.
✨Showcase Communication Abilities
Effective communication is key in this role. Prepare to discuss how you manage conversations with claimants and external parties, and provide examples of how you've successfully navigated challenging discussions.
✨Understand Compliance Requirements
Make sure you are well-versed in FCA compliance, DPA, and Treating Customers Fairly principles. Be ready to explain how you ensure adherence to these regulations in your work.
