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- Tasks: Manage motor claims and ensure efficient resolutions for Third Party Property Damage.
- Company: Join a supportive team in a growing insurance company with a collaborative culture.
- Benefits: Enjoy hybrid working, tailored training, and clear career progression opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic claims environment.
- Qualifications: Experience in motor claims is a plus, but full training will be provided.
- Other info: Embrace a proactive mindset and thrive in a team-oriented atmosphere.
The predicted salary is between 30000 - 40000 £ per year.
Locations: Tunbridge Wells, Manchester, Whitstable
Hybrid working – typically 1 day per week in the office once probation is complete
About the Role
We’re looking for proactive and customer-focused Claims Handlers to join our growing team. You’ll manage motor claim tasks, dealing with Third Party Property Damage. You will manage these claims by exception and only working tasks within your remit. Using your technical expertise, negotiation skills, and strong communication, you’ll ensure claims are resolved efficiently, fairly, and in line with both regulatory standards and our business objectives.
We’ll support you with full training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the chance to earn an annual pay review.
What You’ll Be Doing
- Handle allocated motor claim tasks in line with our philosophy, processes, and service standards.
- In-bound & out-bound Customer phone calls.
- Reviewing and making payments on Vehicle Damage, Special Damages and Static Property claims.
- Control claims costs through robust negotiation and strong use of evidence.
- Communicate confidently with customers, third parties, and suppliers.
- Maintain accurate records, reserves, and task management to ensure claims progress in a timely way.
- Work within agreed authority limits, escalating when appropriate.
- Collaborate with colleagues and business partners to achieve positive outcomes.
- Stay up to date with FCA, DPA, and TCF requirements, always ensuring compliance.
- Take ownership of your personal development, supported by ongoing training and coaching.
What We’re Looking For
- Experience in motor claims handling is desirable but, full training will be provided.
- Strong knowledge of indemnity, liability, third-party risks, and related heads of claim is desirable.
- Excellent negotiation skills, with the ability to balance customer service and cost control.
- Confident communicator with proven telephony and customer service skills.
- Highly organised, with the ability to prioritise your own workload.
- Commercially aware and adaptable, with a willingness to learn and grow.
- Strong team player with a proactive mindset and a 'Can do' attitude.
What We Offer
- Hybrid working (typically 1 day in the office per week once probation is complete).
- Clear development pathways with tailored training and coaching.
- A collaborative and supportive team culture.
- The chance to build specialist expertise in a dynamic claim’s environment.
Claims Handler - Third Party Property Damage employer: Vermelo RPO
Contact Detail:
Vermelo RPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Third Party Property Damage
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your negotiation skills! Since you'll be handling claims, being able to negotiate effectively is key. Role-play with a friend or use online resources to sharpen those skills before the interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the role is right for you. Think about what you want to know about the team dynamics or training opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at StudySmarter and ready to take the next step in your career.
We think you need these skills to ace Claims Handler - Third Party Property Damage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant claims handling experience or customer service roles you've had, as this will show us you're a great fit for the Claims Handler position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about claims handling and how your skills align with our needs. Be sure to mention your negotiation skills and customer focus, as these are key for the role!
Showcase Your Communication Skills: Since you'll be dealing with customers and third parties, it's important to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you would communicate in the role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company!
How to prepare for a job interview at Vermelo RPO
✨Know Your Claims Stuff
Brush up on your knowledge of motor claims handling, especially around indemnity and liability. Familiarise yourself with common terms and processes related to Third Party Property Damage, as this will show your enthusiasm and readiness for the role.
✨Show Off Your Communication Skills
Since the role involves a lot of customer interaction, practice your communication skills. Think about how you can convey complex information clearly and confidently. Maybe even role-play some scenarios with a friend to get comfortable!
✨Demonstrate Your Negotiation Prowess
Prepare examples of past experiences where you've successfully negotiated outcomes. Highlight how you balanced customer service with cost control, as this is key for the Claims Handler position. Be ready to discuss your thought process during these negotiations.
✨Be Organised and Proactive
Show that you can manage your workload effectively. Bring examples of how you've prioritised tasks in previous roles or projects. This will demonstrate your ability to handle the fast-paced environment of claims management and your proactive mindset.