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- Tasks: Manage complex personal injury claims across various jurisdictions with a focus on negotiation and compliance.
- Company: Join a dynamic team in a supportive environment with clear career progression.
- Benefits: Hybrid working, comprehensive training, annual pay reviews, and personal development plans.
- Why this job: Make a real impact by handling high-value cases and developing your legal expertise.
- Qualifications: Experience in personal injury claims and strong negotiation skills are essential.
- Other info: Enjoy a collaborative culture with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Locations: Tunbridge Wells, Chelmsford, Whitstable, Haywards Heath
Hybrid working – typically 1 day per week in the office once probation is completed.
About the Role
We’re looking for an experienced and adaptable Personal Injury Claims Handler to join our Specialist PI Team. This role involves managing personal injury claims governed by the Civil Procedure Rules (CPR) in England & Wales, as well as personal injury claims arising in jurisdictions outside England & Wales. You will need a strong understanding of CPR processes alongside the ability to navigate varied international and cross-border legal frameworks. You’ll handle complex cases that sit outside standard portals, applying technical knowledge of liability, causation, and quantum while managing claims across multiple legal systems. Strong negotiation skills, cultural awareness, and cross-jurisdiction adaptability are essential. We’ll support you with comprehensive training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the opportunity for an annual pay review.
What You’ll Be Doing
- Manage personal injury claims under CPR within England & Wales, as well as claims governed by non-England & Wales jurisdictional rules.
- Handle complex and high-value cases, including those involving cross-border considerations.
- Assess liability and quantum, reviewing medical reports, expert evidence, and jurisdiction-specific documentation.
- Negotiate settlements within agreed authority levels, balancing commercial and customer considerations.
- Maintain accurate records, reserves, and task management to ensure timely progression.
- Escalate cases requiring specialist input or external counsel appropriately.
- Collaborate with internal teams, solicitors, and external stakeholders to achieve positive outcomes.
- Ensure compliance with FCA, DPA, TCF, CPR, and relevant jurisdiction-specific regulations.
- Take ownership of your personal development, supported by ongoing training and coaching.
What We’re Looking For
- Proven experience handling personal injury claims under CPR (England & Wales) and/or across multiple jurisdictions.
- Strong understanding of liability, causation, and quantum.
- Excellent negotiation and communication skills, with confidence managing complex cases.
- Ability to interpret medical evidence and apply legal principles effectively.
- Highly organised with the ability to manage a varied and challenging caseload.
- Commercially aware, adaptable, and proactive.
- Strong team player with a ‘can do’ attitude.
Claims Handler - Specialist PI in Chelmsford employer: Vermelo RPO
Contact Detail:
Vermelo RPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Specialist PI in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Claims Handler role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CPR processes and cross-border claims. We recommend practising common interview questions with a friend or even in front of the mirror. Confidence is key, so show them you know your stuff!
✨Tip Number 3
When you get that interview, make sure to highlight your negotiation skills and adaptability. Share specific examples from your experience that demonstrate how you’ve successfully managed complex cases. This will show them you’re the right fit for their Specialist PI Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Claims Handler - Specialist PI in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your experience with personal injury claims and any specific knowledge of CPR processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Specialist PI Team. Share examples of your negotiation skills and how you've handled complex cases in the past.
Showcase Your Adaptability: Since this role involves navigating various legal frameworks, make sure to mention any experience you have with cross-border claims or different jurisdictions. We love seeing candidates who can adapt to new challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vermelo RPO
✨Know Your CPR Inside Out
Make sure you brush up on the Civil Procedure Rules (CPR) before your interview. Understanding the nuances of these rules is crucial for a Claims Handler role, especially when discussing how you’ve applied them in past cases.
✨Showcase Your Negotiation Skills
Prepare examples of how you've successfully negotiated settlements in previous roles. Be ready to discuss specific cases where you balanced commercial interests with customer needs, as this will demonstrate your ability to handle complex claims.
✨Demonstrate Cultural Awareness
Since this role involves cross-border claims, be prepared to talk about your experience working with diverse legal frameworks. Highlight any instances where you adapted your approach based on cultural differences or jurisdictional specifics.
✨Be Organised and Proactive
Bring along a few examples that showcase your organisational skills and proactive approach to managing a varied caseload. Discuss how you maintain accurate records and ensure timely progression of claims, as this is key to success in the role.