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For Companies At a Glance
- Tasks: Lead and support a high-performing team in daily operations and performance targets.
- Company: Join a growing claims management business making a real impact in the industry.
- Benefits: Enjoy hybrid work, competitive salary, 25 days holiday, and a workplace pension.
- Why this job: Be part of a dynamic team with clear progression opportunities and hands-on coaching.
- Qualifications: Experience in team leadership and strong communication skills are essential.
- Other info: Work Monday to Friday with flexible hours and regular social events.
The predicted salary is between 19200 - 28800 £ per year.
We are seeking a skilled and motivated Assistant Team Leader to join our First Response Team within a growing claims management business. This role offers an opportunity to make a real impact by supporting and developing a high-performing team while driving operational success.
The Role:
You will assist in managing the day-to-day operations of the First Response Team, supporting the Team Leader to achieve business objectives and ensuring compliance with industry standards. Key responsibilities include:
- Leading, motivating, and developing team members to meet performance targets.
- Reviewing claims to improve efficiency and conversion rates.
- Supporting training needs and carrying out team training when required.
- Ensuring compliance with regulatory guidelines.
- Handling client complaints and resolving issues effectively.
- Contributing to process improvements and operational projects.
Location & Hours:
This hybrid role combines 3 days in the Uxbridge office with 2 remote working days . Working hours are Monday to Friday, either 8am-4:30pm or 9:30am-6pm .
What We Are Looking For:
- Proven experience in team leadership, people management, and performance development.
- Strong communication skills and the ability to make sound decisions under pressure.
- A professional and proactive approach, with excellent organizational and problem-solving abilities.
- A background in claims management, automotive, or insurance is a plus but not essential.
- Strong IT skills, including Excel and Outlook.
What We Offer:
- Salary: Up to £32,000 with additional commission opportunities.
- Holidays: 25 days plus bank holidays, with the option to purchase additional days.
- Benefits:
- Workplace pension (up to 5% matching).
- Life Assurance (4x salary).
- Healthcare Cash Plan.
- Regular team meetings, recognition schemes, and social events.
- Clear progression opportunities and hands-on coaching for professional development.
If you are a dedicated individual with the skills and experience to succeed in this role, we look forward to receiving your application.
Assistant Team Leader employer: Vermelo RPO
Contact Detail:
Vermelo RPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Team Leader
✨Tip Number 1
Familiarize yourself with the key responsibilities of the Assistant Team Leader role. Think about specific examples from your past experiences where you successfully led a team or improved operational processes, as these will be crucial in demonstrating your fit for the position.
✨Tip Number 2
Highlight your communication skills during any interactions with us. As this role requires strong communication and decision-making abilities, be prepared to discuss how you've effectively handled team dynamics or resolved conflicts in previous roles.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your responses and show us that you're not just looking for any job, but that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare to discuss your IT skills, especially with Excel and Outlook. We value candidates who can leverage technology to enhance team performance, so think of ways you've used these tools to improve efficiency in your past roles.
We think you need these skills to ace Assistant Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team leadership and people management. Use specific examples that demonstrate your ability to motivate and develop team members, as well as your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of the Assistant Team Leader position, particularly in claims management or similar fields.
Showcase Relevant Skills: Emphasize your strong communication skills and decision-making abilities. Provide examples of how you've handled client complaints or contributed to process improvements in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at Vermelo RPO
✨Show Your Leadership Skills
Be prepared to discuss your previous experience in team leadership. Share specific examples of how you've motivated and developed team members to achieve performance targets.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling client complaints and resolving issues. Prepare to share instances where you effectively addressed challenges and contributed to process improvements.
✨Highlight Your Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would support the Team Leader and ensure compliance with industry standards.
✨Familiarize Yourself with Claims Management
While a background in claims management isn't essential, having some knowledge can set you apart. Research the basics of the industry and be ready to discuss how your skills can contribute to operational success.
