Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line technical support via phone, email, and live chat.
- Company: Join a dynamic team focused on video telematics and customer service.
- Benefits: Enjoy hybrid working, competitive salary, private medical insurance, and 25 days holiday.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive environment with ongoing training.
- Qualifications: Strong interest in technology and excellent communication skills required.
- Other info: Participate in weekend cover once a month; previous experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
A fantastic opportunity has arisen for a proactive and customer-focused individual to join a dynamic team providing 1st Line Technical Support. This role is ideal for someone with a passion for technology, strong problem-solving skills, and a commitment to delivering exceptional customer service.
Key Responsibilities:
- Deliver technical support to customers via phone, email, and live chat.
- Diagnose and resolve issues related to video telematics systems and connected hardware.
- Process and triage service tickets with efficiency and accuracy.
- Access and review video footage to aid in fault diagnosis and resolution.
- Escalate complex or unresolved issues to senior technical support as required.
- Maintain detailed records of customer interactions, including issues, actions taken, and resolutions.
- Assist in the commissioning of new or replacement devices.
- Work collaboratively with internal teams, such as Product Development and Account Management, to resolve customer issues and share feedback.
- Engage in ongoing training to stay current with product updates and support techniques.
- Participate in scheduled weekend cover (typically once a month on Saturdays).
What We’re Looking For:
- A strong interest in technology and a solid understanding of computer systems.
- Excellent communication skills, both written and verbal.
- Proven ability to provide high-quality customer service.
- A proactive, accountable approach with attention to detail and the ability to learn quickly.
- A self-starter with a positive, can-do attitude and a team-player mindset.
Desirable:
- Previous experience in a technical support or helpdesk environment is advantageous.
- Familiarity with video telematics or fleet management systems is a plus (but not essential).
Perks of the Role:
- Competitive Salary
- Monday-Friday only 9 am-5 pm
- Hybrid working
- Parking on-site
- Health Assured Employee Assistance Programme (EAP)
- Private Medical Insurance
- 25 days of holiday plus Bank Holidays
- Life Assurance (x4 salary)
- Pension
1st Line Technical Support employer: Vermelo RPO
Contact Detail:
Vermelo RPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technical Support
✨Tip Number 1
Familiarise yourself with video telematics systems and connected hardware. Understanding the basics of these technologies will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Being able to explain complex issues in simple terms is crucial for a 1st Line Technical Support role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved technical issues. This will highlight your proactive approach and ability to learn quickly, which are key traits we value.
✨Tip Number 4
Engage with our company culture by researching StudySmarter and understanding our values. Tailoring your conversation during the interview to reflect how you align with our mission can set you apart from other candidates.
We think you need these skills to ace 1st Line Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support or customer service. Emphasise any skills related to problem-solving and technology, as these are key for the 1st Line Technical Support role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past, demonstrating your proactive approach.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure you provide examples of your written and verbal communication skills in both your CV and cover letter. This could include experiences where you effectively assisted customers or collaborated with teams.
Show Enthusiasm for Learning: In your application, express your willingness to engage in ongoing training and development. Mention any relevant courses or certifications you have completed, especially those related to technology or customer support.
How to prepare for a job interview at Vermelo RPO
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest and understanding of computer systems, as this role requires a strong foundation in tech.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
✨Highlight Customer Service Experience
Since this role is customer-focused, be ready to talk about your previous experiences in providing excellent customer service. Discuss how you handled difficult situations and ensured customer satisfaction, as this will be crucial for success in the position.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the technical support department. This demonstrates your proactive approach and eagerness to contribute.
