- First Response Claims Handler
- Base Salary: 26K plus OTE £500/600 per month!
- Location: Uxbridge
- Type: Full-Time Hybrid
Working hours: Monday to Friday Covering hours between 8am - 6pm (shifts 8-430pm & 930-6pm) 1 in 4 Saturdays 930am - 330pm (Paid) & 1 shift per week 1030-730pm
Ready to turn chaos into calm after a car accident? Join our vibrant, fast-paced team and be the first friendly voice our customers hear following an accident!
We’ve been helping non-fault drivers get back on the road for 30 years, by providing like-for-like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast-paced, fun and supportive team!
What You’ll Be Doing:
As a First Response Claims Handler, you’ll play a key role in the early stages of the claims process. Your responsibilities will include:
- Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim.
- Investigating accident details to assess liability, damages and potential fraud!
- Explaining our services and benefits to our clients in a clear & confident way – feeling confident in negotiating and sales skills is a benefit!
- Organising suitable replacement vehicles quickly and efficiently.
- Managing multiple client accounts with empathy and professionalism.
- Making smart, commercial decisions that benefit both the customer and the business!
- Delivering top-tier customer service with empathy & energy!
- Promoting our services with confidence and care!
What You Bring:
- A friendly and engaging phone manner.
- Strong communication, listening skills, and decision-making skills.
- Great time management and attention to detail.
- The ability to stay calm and make quick, informed decisions
- A passion for helping people and working in a team
- A team-first attitude and a willingness to learn
- Basic Microsoft Office skills (Word, Outlook)
- Bonus points for knowledge of the automotive or insurance world—but not essential!
Why You’ll Love It Here:
- A fun, social, and supportive team environment – with team meetings, games, fun socials both as a team and a wider business! We work hard, support each other & have fun while doing it!
- Loads of opportunities to grow your skills in customer service, sales, and admin – as well as lots of progression opportunities from within!
- A company that genuinely cares about its people and customers – a meaningful role where we help people during a stressful time & make a difference!
- We have been around for 30 years and are still growing
- Fast-paced days that fly by—and no two are ever the same
First Response Claims Handler in Uxbridge employer: Vermelo RPO Careers
Join a dynamic and growing Financial Services business that values collaboration and innovation, offering a supportive work culture where your contributions are recognised and impactful. As a Central Functions Finance Business Partner, you will have the opportunity to engage with senior leaders, driving strategic financial decisions while benefiting from professional development opportunities and a commitment to employee growth. Located in a vibrant area, the company promotes a healthy work-life balance and fosters an environment where your expertise can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land First Response Claims Handler in Uxbridge
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Vermelo RPO Careers). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Vermelo RPO Careers. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Vermelo RPO Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Vermelo RPO Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Vermelo RPO Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Vermelo RPO Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Vermelo RPO Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Vermelo RPO Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
