Trainee Claims Handler
Locations: Manchester
About the Role
We’re looking for confident and customer-focused Intervention Handlers to join our growing team.
You’ll play a key role in proactively engaging non-fault claimants, identifying their needs, and capturing them into our intervention scheme. From vehicle damage to mobility solutions, you’ll guide customers through their claim journey, ensuring they receive the right outcome quickly and efficiently.
This is a fast-paced role that requires excellent communication skills, attention to detail, and the ability to balance customer service with commercial decision-making.
What You’ll Be Doing
Pro-actively triage intervention leads from a range of sources that may be suitable to be captured within our intervention scheme
Where appropriate exhaust lines of enquiry to establish telephone contact with the non-fault claimants and establish their vehicle damage and mobility needs
Determining the best route of settlement taking into consideration the customer’s needs, economics and vehicle down time.
The ability to find alternative outcomes if issues arise
Where contact is made with claimants explain the range of services offered and use objection handling skills as appropriate
Where services are accepted by the claimant manage the fulfilment of the required services to conclusion including exploring alternative settlements such as cash outs for damage and mobility
Establish any other aspect of loss and handle those aspects to conclusion within the team
To accurately validate vehicle and identity documents
Raise accurate payments to claimants
Manage multiple workflows for the different stages in the claimants claim journey to SLA
Maintain accurate housekeeping on external and internal systems
Build good relationships with claimants, suppliers and internal stakeholders
Work within a team in a fast-paced environment
Working to targets and goals
Understand the SLA's and KPI's of the department and ensure adherence to these standards.
To work closely with colleagues within the company to deliver consistently high levels of service, particularly within the Credit Hire Teams
To support ...
Claims Handler employer: Vermelo RPO Careers
Join a dynamic and growing Financial Services business that values collaboration and innovation, offering a supportive work culture where your contributions are recognised and impactful. As a Central Functions Finance Business Partner, you will have the opportunity to engage with senior leaders, driving strategic financial decisions while benefiting from professional development opportunities and a commitment to employee growth. Located in a vibrant area, the company promotes a healthy work-life balance and fosters an environment where your expertise can flourish.
