At a Glance
- Tasks: Lead complex claims, provide strategic guidance, and mentor team members.
- Company: Join a family-owned insurance brokerage focused on client satisfaction and talent development.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Collaborative culture with opportunities to work cross-functionally and drive business strategy.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: Strong technical understanding of claims and excellent negotiation skills.
The predicted salary is between 60000 - 80000 £ per year.
Main purpose of job
The Technical Lead is a senior claims specialist responsible for delivering high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims.
Company Vision
To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.
Department Overview
The Claims function is a key differentiator – positioned as the 'shop window' of the business – and is central to Verlingue's client proposition, reputation, and growth strategy.
Key Accountabilities
- Technical Claims Leadership
- Lead handling of high-value, complex claims, providing technical direction and oversight.
- Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes.
- Establish and implement claims strategies, including litigation management where required.
- Act as escalation point for technically challenging or contentious claims.
- Client Advisory & Relationship Management
- Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance.
- Attend client sites and critical incidents, supporting from day one of a claim event.
- Support client presentations, renewals, and tenders through demonstrating claims value.
- Negotiation & Market Engagement
- Lead complex negotiations with insurers, loss adjusters, and legal representatives.
- Proactively drive early coverage agreement and efficient settlement strategies.
- Leverage market relationships to improve outcomes on difficult or sensitive claims.
- Challenge insurer and supplier performance where required.
- Claims Performance & Insight
- Analyse claims data to identify trends, risks, and improvement opportunities.
- Provide meaningful, insight-led MI to clients and internal stakeholders.
- Contribute to development of claims propositions and service enhancements.
- Support embedding of data-driven decision making within the Claims team.
- Leadership, Coaching & Capability Development
- Act as a mentor and technical coach to colleagues across the Claims function.
- Raise overall team capability through knowledge sharing and case reviews.
- Contribute to technical frameworks, standards, and best practices.
- Support succession planning and talent development within the team.
- Operational Excellence & Governance
- Ensure claims are managed in line with agreed service standards, SLAs, and KPIs.
- Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles.
- Ensure accurate and timely use of systems (including Acturis) and data recording.
- Maintain strong control of costs, leakage, and supplier performance.
- Collaboration & Business Contribution
- Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions.
- Contribute to business strategy, client retention initiatives, and growth opportunities.
- Represent Claims in internal committees, projects, and strategic initiatives.
Person Specification
- Skills, Knowledge & Attributes
- Essential
- Strong technical understanding of policy wordings and legal frameworks.
- Excellent negotiation and dispute resolution skills.
- Ability to translate claims data into commercial insight and client value.
- Strong stakeholder management and communication capabilities.
- Systems proficiency (Acturis and Microsoft Office).
- Commercially aware and outcome-focused.
- Credible, confident, and trusted by clients and the market.
- Proactive, resilient, and solutions-oriented.
- Collaborative leader with a passion for developing others.
- Aligned to Verlingue's culture and values.
Technical Lead in Manchester employer: Verlingue
Verlingue is an exceptional employer that fosters a collaborative and supportive work culture, particularly for the Technical Lead role in Redhill or Manchester. With a strong focus on employee growth and development, we offer unique opportunities for mentorship and technical coaching, ensuring that your talents can truly blossom while contributing to high-impact claims outcomes. Join us in our mission to deliver outstanding client satisfaction within a family-owned environment that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead in Manchester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Verlingue). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Verlingue. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Technical Lead in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Verlingue.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Verlingue. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Verlingue
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Verlingue to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Verlingue, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Verlingue's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
