At a Glance
- Tasks: Lead complex claims, provide strategic guidance, and mentor team members.
- Company: Join a family-owned insurance brokerage focused on client satisfaction and talent development.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Collaborative culture with opportunities to work cross-functionally and drive business strategy.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: Strong technical understanding of claims and excellent negotiation skills.
The predicted salary is between 60000 - 80000 £ per year.
Main purpose of job
The Technical Lead is a senior claims specialist responsible for delivering high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims.
Company Vision
To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.
Department Overview
The Claims function is a key differentiator – positioned as the 'shop window' of the business – and is central to Verlingue's client proposition, reputation, and growth strategy.
Key Accountabilities
- Technical Claims Leadership
- Lead handling of high-value, complex claims, providing technical direction and oversight.
- Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes.
- Establish and implement claims strategies, including litigation management where required.
- Act as escalation point for technically challenging or contentious claims.
- Client Advisory & Relationship Management
- Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance.
- Attend client sites and critical incidents, supporting from day one of a claim event.
- Support client presentations, renewals, and tenders through demonstrating claims value.
- Negotiation & Market Engagement
- Lead complex negotiations with insurers, loss adjusters, and legal representatives.
- Proactively drive early coverage agreement and efficient settlement strategies.
- Leverage market relationships to improve outcomes on difficult or sensitive claims.
- Challenge insurer and supplier performance where required.
- Claims Performance & Insight
- Analyse claims data to identify trends, risks, and improvement opportunities.
- Provide meaningful, insight-led MI to clients and internal stakeholders.
- Contribute to development of claims propositions and service enhancements.
- Support embedding of data-driven decision making within the Claims team.
- Leadership, Coaching & Capability Development
- Act as a mentor and technical coach to colleagues across the Claims function.
- Raise overall team capability through knowledge sharing and case reviews.
- Contribute to technical frameworks, standards, and best practices.
- Support succession planning and talent development within the team.
- Operational Excellence & Governance
- Ensure claims are managed in line with agreed service standards, SLAs, and KPIs.
- Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles.
- Ensure accurate and timely use of systems (including Acturis) and data recording.
- Maintain strong control of costs, leakage, and supplier performance.
- Collaboration & Business Contribution
- Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions.
- Contribute to business strategy, client retention initiatives, and growth opportunities.
- Represent Claims in internal committees, projects, and strategic initiatives.
Person Specification
- Skills, Knowledge & Attributes
- Essential
- Strong technical understanding of policy wordings and legal frameworks.
- Excellent negotiation and dispute resolution skills.
- Ability to translate claims data into commercial insight and client value.
- Strong stakeholder management and communication capabilities.
- Systems proficiency (Acturis and Microsoft Office).
- Commercially aware and outcome-focused.
- Credible, confident, and trusted by clients and the market.
- Proactive, resilient, and solutions-oriented.
- Collaborative leader with a passion for developing others.
- Aligned to Verlingue's culture and values.
Technical Lead in Manchester employer: Verlingue
Verlingue is an exceptional employer that fosters a collaborative and supportive work culture, particularly for the Technical Lead role in Redhill or Manchester. With a strong focus on employee growth and development, we offer unique opportunities for mentorship and technical coaching, ensuring that your talents can truly blossom while contributing to high-impact claims outcomes. Join us in our mission to deliver outstanding client satisfaction within a family-owned environment that values innovation and excellence.
