At a Glance
- Tasks: Support IT operations and assist with hardware and software needs.
- Company: Join a family-owned insurance brokerage with a collaborative culture.
- Benefits: Gain hands-on experience, training, and career growth opportunities.
- Other info: Work in a supportive environment with a focus on personal development.
- Why this job: Be part of a dynamic team driving innovative IT solutions.
- Qualifications: Interest in IT, good communication skills, and a positive attitude.
The predicted salary is between 18000 - 25000 £ per year.
To support with all aspects of the company’s Operations and IT needs, such as hardware and telephony. Actively contribute to the delivery of the company’s Operations and IT vision including Digital and non-digital solutions for customers. Continually provide the right tools to support a mobile workforce. Delivery of timely and reliable data to drive effective business decisions.
Verlingue have an established Operations Team that supports the rapidly expanding business, based across all Verlingue sites in the UK. The IT team is responsible for delivering forward thinking and efficient IT services to the business, encompassing IT helpdesk, softphones, Acturis support and IT project work. We deliver a professional, friendly and customer-focused support service, maintaining excellent communication with colleagues throughout the resolution process.
Key Accountabilities
- Support and assist the IT vision of a mobile and flexible workforce
- Assist with IT projects and roll outs as needed
- Assist and monitor the need/requests for new kit and distribute as needed supporting the Operations/IT team
- Maintaining an asset register
- Stock checks
- Basic troubleshooting (Wifi, VPN, Printers)
- Deal with 1st line IT support queries, achieving a resolution where possible before escalating
- Action IT support notification from HR relating to the additional and removal of employees from group emails
General Responsibilities
- Develop strong working relationship with external stakeholders including Lanix for IT support, Verlingue France and Acturis
- Setting up new starters' IT accounts and equipment
- Completing leaver and mover processes
- Managing user permissions under supervision
- Supporting Microsoft 365 administration activities under supervision
- Assist the monitoring of the mobile phone and data usage alongside the Operations/IT team
- Assist the Operations/IT team to implement appropriate IT training and penetration testing
- Maintain a high IT awareness
- Reporting suspicious activity
- Supporting security awareness campaigns
- Assisting with access reviews
- Keep abreast of IT improvements and advances
- Carry out additional IT and Operations activities as requested
- Supporting IT colleagues to deliver IT induction sessions
Microsoft 365 Support
- Outlook support
- Teams support
- OneDrive and SharePoint support
- Basic administration tasks
Documentation and Knowledge Management
- Maintaining IT procedures
- Updating user guides
- Creating knowledge articles
- Meeting room technology and support
- Audio visual equipment
- Teams Rooms support
Health and Safety / Manual Handling
- Safe handling of IT equipment
- Following H&S and DSE guidelines
Data and Compliance
- Understanding Data Act (GDPR)
- Handling confidential data
- Following firms compliance procedures
Person Specifications, Knowledge & Attributes
- Positive attitude to work
- Have an interest in IT and technology
- Willingness to learn new systems and technologies
- Good listener and communicator
- Organised and efficient to meet deadlines
- Reliable and punctual
- Helpful and committed to delivering a good IT support service
- Proactive, resilient, and solutions-oriented
- Desire towards continuous improvement and personal development
- Knowledge of Excel, Word, PowerPoint, MS Office and IT in general
- Good team player
- Able to work well on own initiative
- Aligned to Verlingue's culture and values
Operations / IT Apprentice in Manchester employer: Verlingue
Verlingue is an exceptional employer that prioritises client relationships and employee development, making it an ideal place for a Client Executive to thrive. With a strong focus on teamwork and customer obsession, employees benefit from a supportive work culture that encourages professional growth and offers opportunities to engage with diverse clients. Located in a dynamic environment, Verlingue provides unique advantages such as participation in client entertainment and strategic planning, ensuring that every team member plays a vital role in delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations / IT Apprentice in Manchester
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Verlingue.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Verlingue is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Verlingue, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Verlingue directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Operations / IT Apprentice in Manchester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Verlingue want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Verlingue, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Verlingue
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
