Location
Manchester with some UK office visits
Reporting to
Head of Operations
About Verlingue
Verlingue is a large, European, independent, family-owned insurance brokerage group. We're building a business in which talents blossom and client satisfaction is continually high.
We're passionate about being exceptional – being professional is expected, but being exceptional makes us different. We take pride in our work every day and always fulfil our promises. We're proud of our reputation for always acting with the highest ethical standards. We value and recognise the diverse skills and individuality that everyone brings to Verlingue, and we enjoy working collaboratively to achieve the best outcomes.
About the Role
To support with all aspects of the company's Operations and IT needs, such as hardware and telephony. Actively contribute to the delivery of the company's Operations and IT vision including:
- Digital and non-digital solutions for customers
- Continually provide the right tools to support a mobile workforce
- Delivery of timely and reliable data to drive effective business decisions
The Verlingue Operations Team supports our rapidly expanding business across all UK sites. The IT team is responsible for delivering forward thinking and efficient IT services to the business, encompassing IT helpdesk, softphones, Acturis support and IT project work. We deliver a professional, friendly and customer-focused support service, maintaining excellent communication with colleagues throughout the resolution process.
Key Accountabilities
IT Support
- Support and assist the IT vision of a mobile and flexible workforce
- Assist with IT projects and roll outs as needed
- Assist and monitor the need/requests for new kit and distribute as needed supporting the Operations/IT team. Maintaining an asset register
- Basic troubleshooting, (Wifi, VPN, Printers)
- Supporting standard business software
- Ticket System usage (GLPI)
- Deal with 1st line IT support queries, achieving a resolution where possible before escalating to Lanix
- Action IT support notification from HR relating to the additional and removal of employees from group emails for example
General Responsibilities
- Develop strong working relationship with external stakeholders including Lanix for IT support, Verlingue France and Acturis
- Setting up new starters' IT accounts and equipment
- Completing leaver and mover processes
- Managing user permissions under supervision
- Supporting Microsoft 365 administration activities under supervision
- Assist the monitoring of the mobile phone and data usage alongside the Operations/IT team
- Assist the Operations/IT team to implement appropriate IT training and penetration testing
- Maintain a high IT awareness Cyber Security Responsibilities e.g. Phishing tests, following secure password policies, etc.
- Supporting security awareness campaigns
- Assisting with access reviews
- Keep abreast of IT improvements and advances
- Carry out additional IT and Operations activities as requested
- Supporting IT colleagues to deliver IT induction sessions
Microsoft 365 Support
- Outlook support
- OneDrive and SharePoint support
- Basic administration tasks
Documentation and Knowledge Management
- Maintaining IT procedures
- Creating knowledge articles
Meeting Room Technology and Support
Health and Safety / Manual Handling
- Safe handling of IT equipment
- Following H&S and DSE guidelines
Data and Compliance
- Following firms compliance procedures
Person Specification
- Positive attitude to work
- Have an interest in IT and technology
- Williness to learn new systems and technologies
- Good listener and communicator
- Organised and efficient to meet deadlines
- Reliable and punctual
- Helpful and committed to delivering a good IT support service
- Proactive, resilient, and solutions-oriented
- Desire towards continuous improvement and personal development
- Aligned to Verlingue's culture and values
- Knowledge of Excel, Word, Powerpoint, MS office and IT in general
Operations/IT Apprentice in Manchester employer: Verlingue UK
Verlingue UK is an exceptional employer that prioritises inclusion and professional development, making it a fantastic place for individuals looking to advance their careers in the insurance sector. With a strong focus on strategic leadership and client advocacy, employees are empowered to make impactful decisions while enjoying a collaborative work culture that values diverse perspectives. Located in a dynamic environment, Verlingue offers unique opportunities for growth and innovation within the claims function, ensuring that every team member can thrive and contribute to meaningful outcomes.
