At a Glance
- Tasks: Build strong client relationships and manage insurance queries in a dynamic environment.
- Company: Join Verlingue UK, a leading insurance firm with a collaborative culture.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and excellent pension contributions.
- Other info: Great career growth opportunities within a supportive team.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in insurance and a passion for learning in a fast-paced setting.
The predicted salary is between 36000 - 60000 € per year.
We are looking for a motivated and client-focused Client Adviser to join our growing Commercial division in Manchester. This role will involve supporting clients with both new business and renewal insurance arrangements, ensuring they receive appropriate cover tailored to their demands and needs at a fair premium.
You’ll play a key role in delivering an exceptional client experience while building strong relationships with insurers, clients, and internal colleagues. This is an excellent opportunity to join a fast-growing and supportive team with genuine progression opportunities
Our Vision
To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.
About the Commercial Division
The Commercial division at Verlingue specialises in supporting clients across our insurance business with income levels of up to £5,000. We focus on delivering outstanding service while building trusted, long-term relationships with both Domestic and International clients.
Now an established and rapidly growing team within our Manchester branch, the division offers an ambitious and collaborative environment where individuals are encouraged to demonstrate strong technical capability, exceptional client service, and a proactive approach to career development.
Key Responsibilities
General Responsibilities
- Build and maintain positive working relationships with clients, insurers, and internal colleagues
- Ensure all documentation, communication, and invoicing are issued compliantly and within agreed SLAs
- Maintain accurate and up-to-date records on Acturis, including call notes, correspondence, and activity logs
- Handle inbound and outbound client calls professionally and efficiently
- Keep informed of market developments, insurer appetite, and industry updates
- Continue developing technical insurance knowledge, achieving Cert CII within 12 months of employment
- Liaise with the Accounts team regarding premium payments, reconciliations, and query resolution
New Business Responsibilities
- Broker clients with income up to £5,000, referring larger opportunities where appropriate
- Manage Scheme and Facility business
- Complete invoicing and policy administration within SLA requirements
- Assess insurer quotations for suitability, accuracy, and alignment with client demands and needs
- Compare quotations to secure the best value and most appropriate cover
- Produce and maintain Risk Registers
- Manage Premium Finance administration
Existing Business Responsibilities
- Update client records and policies with changes to cover requirements and underwriting information
- Prepare broking presentations for non e-trade risks
- Obtain and negotiate renewal terms from existing and alternative insurers
- Produce compliant renewal reports and supporting documentation
- Manage mid-term adjustments (MTAs) accurately and efficiently
- Handle invoicing and premium finance administration within SLA requirements
- Review and issue client documentation, ensuring accuracy and completeness
- Provide regular updates to clients throughout the renewal process
About You
- Minimum of 3 years’ insurance industry experience, ideally within a Commercial Client broking environment
- Good working knowledge of General Commercial Lines business and the broking market
- Excellent written and verbal communication skills
- Strong attention to detail and high levels of accuracy
- Proficient IT skills including Microsoft Word, Excel, and Outlook
- Strong organisational and time management skills
- Positive and proactive approach with excellent problem-solving ability
- Ability to build and maintain strong relationships with clients, insurers, and colleagues
- Professional, client-focused, and committed to delivering excellent service
- Good working knowledge of Acturis
- Familiarity with e-trade and online insurer broking platforms
If you are looking to join a collaborative and ambitious team where you can continue to develop your career within commercial insurance, we’d love to hear from you.
Client Adviser in Manchester employer: Verlingue UK
Verlingue UK is an exceptional employer, offering a dynamic work environment in Manchester where employees can thrive in their careers as Client Advisers. With a competitive salary, generous benefits including a 6% employer pension contribution and private medical insurance, and a strong focus on professional development, Verlingue fosters a culture of growth and collaboration. The hybrid working model and supportive team atmosphere ensure that employees are well-equipped to succeed while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Client Adviser in Manchester
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Client Adviser role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Highlight your experience in client servicing and your knowledge of the insurance market. Make sure they see how you can add value to their team.
✨Prepare for Interviews
Do your homework before any interview. Understand Verlingue’s values and the specifics of the Client Adviser role. Prepare examples of how you've tackled challenges in the past, especially in client interactions and compliance.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Verlingue team.
We think you need these skills to ace Client Adviser in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Adviser role. Highlight your relevant experience in client servicing and insurance, and don’t forget to mention any specific skills that match the job description!
Show Off Your Communication Skills:Since this role involves a lot of interaction with clients and insurers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d communicate in the role.
Highlight Your Adaptability:We’re looking for someone who can thrive in a fast-paced environment. Share examples from your past experiences where you’ve had to adapt quickly or learn new things on the job. This will show us you’re ready for the challenges ahead!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Verlingue UK
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the insurance industry, especially corporate client servicing. Familiarise yourself with common terms and processes, as well as Verlingue's specific offerings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Adviser, communication is key. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to demonstrate how you've effectively managed client relationships and resolved queries. This will highlight your ability to maintain strong interactions with clients and insurers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about situations where you've had to manage client expectations or handle complex queries. Prepare to discuss how you approached these challenges and what the outcomes were, showcasing your proactive attitude and commitment to client service excellence.
✨Demonstrate Your Willingness to Learn
Verlingue values continuous learning and development. Be prepared to discuss how you stay updated with industry changes and your eagerness to develop specialist knowledge. Mention any relevant courses or certifications, like Cert CII, and express your enthusiasm for growing within the company and contributing to the team culture.
