verkind is seeking an experienced Patient Support Team Lead to steer a fast-growing telehealth clinic. You will balance exceptional patient experience with strong conversion, retention and operational KPIs, leading a customer-facing team.
You'll own the patient journey from initial enquiry through to consultation booking, managing performance, pipelines and data in Salesforce and Medistack, while collaborating with Marketing, Clinical and Operations. Coventry office twice weekly.
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Hybrid Patient Support & Conversion Lead (Coventry) employer: verkind
At verkind, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment that fosters personal and professional growth. As a Patient Support Team Lead, you will lead a compassionate team dedicated to transforming patient experiences in the telehealth sector, with access to ongoing training and development opportunities. Our culture emphasises kindness, accountability, and excellence, ensuring that you can make a meaningful impact while enjoying the benefits of working in a fast-growing, innovative healthcare setting.
