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For Companies At a Glance
- Tasks: Troubleshoot and resolve technical issues for our cloud-managed security products.
- Company: Join Verkada, a rapidly growing tech company focused on building security.
- Benefits: Comprehensive health coverage, flexible PTO, wellness perks, and daily healthy lunches.
- Why this job: Be part of a dynamic team making a real impact in security technology.
- Qualifications: Bilingual in English and French with a background in IT or related fields.
- Other info: Exciting career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
Designed with simplicity in mind, Verkada\’s six product lines — video security cameras, access control, environmental sensors, alarms, workplace, and intercoms — provide unparalleled building security through an integrated, cloud-based software platform. Over 33,500 organizations, including 96 companies in the Fortune 500, across 93 countries worldwide trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016 with more than $700M in funding raised to-date, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.
About the Role
Verkada is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our London office. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. This role will report into one of our Technical Support Engineering Managers and is based on-site 5 days per week in our London office.
What You\\\’ll Do
- Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
- Provide best practice design, installation, and configuration expertise to enterprise customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and identify bugs
- Write technical knowledge base articles and whitepapers
- Staying up to date on the latest products and industry technologies
- Build tools and processes that will scale
What You Bring
- Bilingual in French and English, both verbally and in writing
- Bachelor\\\’s or Master\\\’s degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
- 1+ years professional or internship experience in a technical support engineering or IT role
- Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
- Experience working with Linux, APIs, Python, or other coding languages is a plus
- Ability to communicate complex technical matters both orally and in writing
- Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
- Demonstrated problem-solving skills and attention to detail
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under most plans and 100% for family premiums
- Private medical and dental coverage
- Paid parental leave policy & fertility benefits
- Retirement saving options
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Wellness/fitness benefits
- Healthy lunches provided daily
Additional Information
- We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
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Technical Support Engineer (Bilingual English/French) employer: Verkada
Contact Detail:
Verkada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Bilingual English/French)
✨Tip Number 1
Get to know Verkada's products inside out! Familiarise yourself with their cloud-managed security solutions and how they work. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both English and French, make sure you're comfortable discussing technical issues in both languages. It could be a game-changer during your interview!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Verkada. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Engineer (Bilingual English/French)
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since we're looking for someone bilingual in English and French, make sure to highlight your language skills right at the top of your application. Use both languages where appropriate to demonstrate your fluency!
Tailor Your Experience: When you’re writing your application, focus on your technical support experience. Mention specific tools or technologies you've worked with that relate to Verkada's products, like networking fundamentals or coding languages.
Be Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Use bullet points for your skills and experiences to make it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Verkada
✨Brush Up on Technical Knowledge
Make sure you’re well-versed in the technical aspects mentioned in the job description. Review network fundamentals, cloud technologies, and any relevant coding languages like Python. Being able to discuss these topics confidently will show your expertise.
✨Practice Bilingual Communication
Since this role requires bilingual skills, practice explaining technical concepts in both English and French. You might be asked to switch between languages during the interview, so being comfortable in both will give you an edge.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and attention to detail.
✨Familiarise Yourself with Verkada Products
Take some time to research Verkada’s product lines and understand how they integrate into building security. Being knowledgeable about their offerings will not only impress the interviewers but also help you answer questions more effectively.
